Deah Osinga
Austinville,VA
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
9
9
years of professional experience
Work History
Guest Services Associate
The Inn At Foster Falls
04.2023 - 10.2023
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
Banquet and Fine Dining Server
City Club Of Raleigh
03.2021 - 01.2023
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
- Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Manager
The Lucky Rooster Kitchen And Bar
02.2015 - 12.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
Associate of Arts -
South Colleg
West Palm Beach, FLSkills
- Health Code Compliance
- Inventory Management
- Event Planning
- Team Leadership
- Business Management
- Purchasing
Timeline
Guest Services Associate
The Inn At Foster Falls
04.2023 - 10.2023
Banquet and Fine Dining Server
City Club Of Raleigh
03.2021 - 01.2023
Restaurant Manager
The Lucky Rooster Kitchen And Bar
02.2015 - 12.2019
Associate of Arts -
South Colleg