Nivea Blunt
Monroe,MI
Summary
Dynamic and dedicated professional with a strong background in customer service at Saint Therese IHM. Proven ability to enhance guest satisfaction through exceptional organization and proactive problem-solving. A reliable team player with a flexible schedule, committed to maintaining cleanliness standards and fostering long-lasting relationships with residents.
Overview
5
5
years of professional experience
Work History
Dining Room Server
Saint Therese IHM
Monroe, MI
05.2024 - Current
- Provided exceptional customer service, ensuring a welcoming and pleasant dining experience for all guests.
- Assisted in menu presentation and explained daily specials to enhance guest satisfaction and engagement.
- Managed table settings, ensuring cleanliness and organization to uphold high standards of dining environment.
- Trained new servers on best practices for service techniques and restaurant protocols to ensure team alignment.
- Monitored guest needs proactively, addressing concerns promptly to enhance overall dining experience quality.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built long-lasting relationships with residents.
- Took orders and delivered food items to residents in main dining room.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
Daycare Assistant Teacher
Totally Awesome Childcare
Monroe, MI
08.2023 - 03.2024
- Assisted in implementing age-appropriate learning activities and play-based curriculum.
- Supported daily classroom management and maintained a safe, nurturing environment.
- Collaborated with lead teachers to observe and evaluate children's progress.
- Engaged children in creative projects, enhancing social and cognitive skills.
Fast Food Cashier
Firehouse Subs
Monroe, MI
06.2021 - 10.2021
- Assisted customers with menu selections and provided product recommendations.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Participated in training new staff on operational procedures and cash handling techniques.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
Fast Food Cashier
Eureka Eatery
Monroe, MI
04.2021 - 06.2021
- Maintained clean and organized workstations to ensure food safety compliance.
- Collaborated with team members to meet peak service demands during busy hours.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Accurately handled cash register transactions while providing excellent customer service.
Education
High School Diploma -
Monroe Virtual Highschool
Monroe, MI06.2025
Skills
- Organization skills
- Fast learner
- Resident support
- Flexible schedule availability
- Reliable work ethic
- Service prioritization
- Greeting and escorting guests
- Positive demeanor
- Cleanliness standards
- Strong multitasking
- Team player attitude
Timeline
Dining Room Server
Saint Therese IHM
05.2024 - Current
Daycare Assistant Teacher
Totally Awesome Childcare
08.2023 - 03.2024
Fast Food Cashier
Firehouse Subs
06.2021 - 10.2021
Fast Food Cashier
Eureka Eatery
04.2021 - 06.2021
High School Diploma -
Monroe Virtual Highschool