Hi, I’m
Nivea Driskell
San Antonio,TX
Summary
Proactive and meticulous Associate/Manager with over 2 and a half years of experience in the Customer Service/Retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
2
years of professional experience
Work History
Hot Topic
Part Time Assistant Manager
06.2022 - Current
Job overview
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when providing customer service to unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Took inbound calls from customers checking for items in store or the progress of their online orders.
- Ran deposits to and from the bank, along with making change orders.
- Used Excel and Word when completing information trackers and weekly paperwork.
- Collaborated in organizing and overseeing assignments to drive operational excellence.
Target
Seasonal Sales Associate
11.2021 - 02.2022
Job overview
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about sizing, accessories, and merchandise care.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
Education
Churchill High SchoolSan Antonio, TX
High School Diploma
06.2021
Skills
- Staff Training
- Shift Scheduling
- Sales Growth
- Team Leadership
- Retail Operations
- Familiar with Excel, Word, Outlook, Google Forms, Ring Central
Timeline
Part Time Assistant Manager
Hot Topic
06.2022 - Current
Seasonal Sales Associate
Target
11.2021 - 02.2022
Churchill High School
High School Diploma