Tekeea Mclemore
Gulfport,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Part Time Assistant Manager
Rue 21
08.2018 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strategy to increase sales and drive profits.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Area Supervisor
Ross Dress For Less
10.2021 - 10.2023
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Developed strong relationships with vendors and suppliers for timely delivery of products at competitive prices, optimizing inventory management.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Ensured compliance with industry regulations by staying up-to-date on changes in laws or guidelines relevant to area supervision responsibilities.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Researched issues to obtain appropriate answers to customer inquiries.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Clerk
Exxon Mobil
05.2016 - 08.2018
- Processed documents and materials to disseminate information to appropriate parties.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Assisted with onboarding of new employees.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Education
William Carey University
BiloxiSkills
- Succession Planning
- Employee performance evaluation
- Team Development
- Employee Development
- Sales Growth
- Customer Service
- Retail Operations Management
- Task Delegation
- Employee Coaching and Mentoring
- Performance Evaluations
- Hiring and Training
- Performance Tracking and Evaluation
- Good Judgment
- Orientation and training
- Compliance understanding
- Staff Supervision
- Retail Operations
- Money Handling
- Team Leadership
- Decision-Making
- Team motivation
- Work Planning and Prioritization
- Staff Training and Development
- Goal Setting
- Policy Enforcement
- Good Telephone Etiquette
- Supervision and leadership
- Attention to Detail
- Organizational Skills
- Organization and Time Management
- Friendly, Positive Attitude
- Calm Under Pressure
Timeline
Area Supervisor
Ross Dress For Less
10.2021 - 10.2023
Part Time Assistant Manager
Rue 21
08.2018 - Current
Clerk
Exxon Mobil
05.2016 - 08.2018
William Carey University