Nivea Owens
New York,NY
Summary
Dedicated Human Services Worker committed to improving community well-being through effective support and advocacy. Managed case loads for at-risk populations, providing individualized support plans
Overview
6
6
years of professional experience
Work History
Certified Peer Support Specialist
Kings County Hospital
NY, NY
02.2025 - Current
- Facilitated referrals to appropriate professionals when necessary.
- Encouraged positive behavior change through motivational interviewing techniques and supportive counseling approaches.
- Provided follow-up services after discharge from the program including phone calls or home visits if necessary.
- Attended trainings related to mental health topics such as trauma-informed care or evidence-based treatments like cognitive behavioral therapy.
Administrative Assistant
Wells Fargo
Manhattan
10.2022 - 12.2023
- Maintained confidentiality of customer accounts by adhering to security procedures
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Ensured proper handling of cash drawer limits according to bank policy.
- Managed day-to-day operations of the teller line including scheduling staff members.
Customer Service Representative / Teller
New York Community Bank
BROOKLYN
04.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Customer Service Representative
Whole Foods Market Inc
NY
07.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Criminal Justice
Monroe College
NYSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Critical Thinking
- Strong Problem Solver
- Dedicated Team Player
- Calendar Management
- Professional and mature
- Microsoft PowerPoint
- Document Management
- Crisis intervention
- Client advocacy
- Motivational interviewing
- Recovery planning
- Multicultural competence
- Mental health awareness
Certifications
- Certified Peer Specialist provisional(pending)
Timeline
Certified Peer Support Specialist
Kings County Hospital
02.2025 - Current
Administrative Assistant
Wells Fargo
10.2022 - 12.2023
Customer Service Representative / Teller
New York Community Bank
04.2021 - 10.2022
Customer Service Representative
Whole Foods Market Inc
07.2019 - 08.2022
Associate of Science - Criminal Justice
Monroe College