Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niveya Zuniga

Denver,CO

Summary

Student in school furthering my education in cosmetology. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Welcoming clerical professional with Number years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Cashier

Voodoo Doughnut
Denver, CO
04.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Receptionist

Polished Hair And Nail Studio
10155 E 29th Drive Suite 150
06.2023 - 01.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected Type payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Barista

Starbucks
4505 Peoria
11.2020 - 06.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Promoted additional items with beverages, increasing store sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Cosmetology License - Cosmetology

Empire Beauty School
16800 E Mississippi Ave, Aurora, Co

Diploma -

Kipp Northeast Denver Leadership Academy
18250 E 51st Ave, Denver, CO 80249
05.2022

Skills

  • Mobile Devices
  • Suggestive Selling
  • Prepare Products
  • Workstation Maintenance
  • Menu Item Preparation
  • Customized Menus
  • Hospitality and Professionalism
  • Sales Expertise
  • Leading Employees
  • Beverage Preparation
  • Cash Flow Management
  • Foam Art
  • Greet Visitors
  • Correspondence Distribution
  • Strategic Planning
  • Confirming Transactions
  • Organization Skills
  • Document Control
  • Reception Desk Management
  • Customer and Client Relations
  • Patient Information Collection
  • Greeting and Seating Clients
  • Manage Files
  • Time Management
  • Calendar Management
  • Call Transfers
  • Verbal and Written Communication
  • Patient Appointment Management
  • Appointment Confirmation
  • Reminder Calls
  • Answer Telephone Calls
  • Visitor Check-In
  • Schedule Management
  • Making Appointments
  • Bookkeeping Support
  • Appointment Booking
  • Multi-Line Telephone Systems

Timeline

Cashier

Voodoo Doughnut
04.2024 - Current

Receptionist

Polished Hair And Nail Studio
06.2023 - 01.2024

Barista

Starbucks
11.2020 - 06.2023

Cosmetology License - Cosmetology

Empire Beauty School

Diploma -

Kipp Northeast Denver Leadership Academy
Niveya Zuniga