Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nivia Rivero

Pembroke Pines

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavioral Therapist

Friend Hands Health inc
Hialeah
11.2023 - Current
  • Encouraged positive parent-child interactions through modeling effective techniques during therapy sessions.
  • Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
  • Directed at-home therapy exercising drills to invoke children to develop math, verbal and writing skills.

Call Center Representative/Assistant Manager - HR

Alliance Health/ Lice troopers
Miami Beach
08.2020 - 08.2023
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Manager/Receptionist Administrator

Posh Nail Lounge
Weston
03.2017 - 08.2020
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Science -

Florida National University
Hialeah, FL
04-2027

High School Diploma -

Hialeah Gardens High School
Hialeah Gardens
05-2019

Skills

  • Customer service
  • Documentation skills
  • Time management
  • Team collaboration
  • Social skills development

Certification

  • CPR certification
  • First Aid

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Registered Behavioral Therapist

Friend Hands Health inc
11.2023 - Current

Call Center Representative/Assistant Manager - HR

Alliance Health/ Lice troopers
08.2020 - 08.2023

Manager/Receptionist Administrator

Posh Nail Lounge
03.2017 - 08.2020

Associate of Science -

Florida National University

High School Diploma -

Hialeah Gardens High School

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Nivia Rivero