Niwangee Nicolas
Coral Springs,FL
Summary
.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Innovative Partners
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed 100 calls a shift
HVAC Technician
Green Tree A/C
02.2024 - 06.2024
- Repaired or replaced defective parts such as compressors, motors, fans, and other heating and cooling systems components
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
HVAC Assistant
Air Flow Concepts
04.2023 - 01.2024
- Assisted in installing, repairing, and maintaining HVAC systems
- Performed preventive maintenance on ventilation, and air conditioning equipment to ensure optimal performance
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
Customer Service Representative
Sam’s Club
02.2022 - 07.2022
- Product Distribution
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew member
Chicken Salad Chick
07.2021 - 01.2022
- Operated cash register, check credit card transactions with excellent accuracy levels
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
Crew Member
La Rosa Chicken and Grill
02.2020 - 06.2021
- Educated customers on menu items, product ingredients, and nutritional values
- Customer service
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Certificate - EKG TECHNICIAN
Broward College
Davie, FL02-2025
HVAC Technician -
Atlantic Technical College
Coconut Creek, FL08.2023
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2022
Skills
- Technical Troubleshooting
- Ventilation and air conditioning
- Operation and maintenance expert
- Certified HVAC Technician
- Customer Service
- Inventory Stocking
- Time Management
- Upselling
- Problem-solving skills
- Excellent communication skills
- Multi-tasking strength
- Conflict Resolution
- Sales Strategies
- Merchandising understanding
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Food Safety, 11/2027
- EPA Universal
Languages
Creole
Native or Bilingual
Timeline
Customer Service Representative
Innovative Partners
11.2024 - Current
HVAC Technician
Green Tree A/C
02.2024 - 06.2024
HVAC Assistant
Air Flow Concepts
04.2023 - 01.2024
Customer Service Representative
Sam’s Club
02.2022 - 07.2022
Crew member
Chicken Salad Chick
07.2021 - 01.2022
Crew Member
La Rosa Chicken and Grill
02.2020 - 06.2021
Certificate - EKG TECHNICIAN
Broward College
HVAC Technician -
Atlantic Technical College
High School Diploma -
Coral Springs High School
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