Detail-oriented and organized professional with over 15 years of experience in customer service, quality assurance, and loan processing. Demonstrates exceptional communication and interpersonal abilities. Proven track record of multitasking and maintaining accuracy in high-pressure environment. Eager to contribute to a role with growth and opportunities and continued professional development.
Reviewed medical documentation and arranged shipments for the REPAP Department, which included the following duties:
* Reviewed Medicare/Medicaid Documentation: Ensured all documentation for new equipment met Medicare, Medicaid and private insurance guidance, enhancing compliance and reducing processing errors.
* Organized Documentation Workflow: Coordinated the workflow of documentation by completing detailed group spreadsheets, ensuring timely and accurate submissions to the warehouse or back to the representative for corrections.
* Attention to Detail: Maintained high accuracy in reviewing and approving or denying documentation, ensuring all documentation meets company quality standards.
* Exceptional Communication: Acted as a liaison between patients, representatives, and internal departments, facilitating clear and effective communication.
* Analyzed subprime vehicle loans, ensuring compliance with company policies and regulatory standards.
* Managed collections from original lenders for non-conforming loans, maintaining accurate records and communication with dealers.
* Prepared detailed reports summarizing findings from loan analyses for senior management review.
* Assisted in developing policies and procedures related to the origination, servicing, and collection of loans.
* Maintained up-to-date records of all loans originated or serviced within the organization.
* Informed customers of loan application requirements and deadlines.
* Ensured safety and security within the community, completing detailed and accurate reports in high-pressure situations.
* Maintained professionalism and effective communication while working with a diverse team and handling complex scenarios.
* Analyzed loan applications and supporting documents to determine eligibility for approval.
* Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
* Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
* Reviewed appraisals to ensure accuracy of value estimates.
*Monitored progress of each loan application from start to finish ensuring timely completion.
* Updated customers regularly on status of their loans throughout the processing period.
* Maintained accurate records in computer database system during loan origination process.
* Logged and prepared daily Deposits for the bank.