Summary
Overview
Work History
Education
Languages
Timeline
Hi, I’m

Niya Williamson

Temple Hills,MD

Summary

Experienced concierge with a strong commitment to delivering personalized service and a proven track record of providing exceptional customer service. Dedicated to achieving unparalleled results in all aspects of duties, including greeting guests, booking appointments, assisting with luggage and packing services, and ensuring proper delivery and handling of correspondence. Committed to maintaining safety procedures and exercising control over all areas under responsibility. Experienced professional prepared to contribute to dynamic organization. Proven track record of optimizing vendor partnerships and streamlining procurement processes. Known for strong team collaboration and adaptability in fast-paced environments, leveraging negotiation and relationship-building skills.

Overview

8
years of professional experience

Work History

Farmers Fridges

Vendor Delivery Driver
09.2023 - 03.2025

Job overview

  • Facilitated customer satisfaction through effective assistance while delivering to Aiports, Hospitals, and Military Bases
  • Met sales goals by offering excellent customer service service while servicing machine and in a timely fashion
  • Ensured strong vendor connections by effectively addressing concerns and maintaining open dialogue with customers in concern
  • Providing technical support on vending machines as needed, resetting machine to uphold proper payment procedures and delivery for customers
  • Implemented an efficient vendor management system that streamlined operations and reduced administrative workload on following days
  • Increased profitability by identifying and eliminating inefficiencies in vendor management process.
  • Set up displays depending on company’s rules and getting an ok to leave signage to attract customers and boost sales.
  • Maintained detailed reports on vehicle inspection, fueling, and dumping activities,

Follett Higher Education Group

Warehouse Associate/Delivery Driver
08.2021 - 10.2024

Job overview

  • Followed company policies, rules and procedures to promote company goals and maintain safety
  • Increased sales by 33% through suggestive selling and persuasiveness
  • Created labels for outgoing parcels and packages while preparing weight of correspondence for proper delivery
  • Documented notes and developed an alphabetical order of authors checklists for Co-workers and Regional Managers
  • Maintained inspections on company’s vehicle, made note of specific details
  • Generated warehouse shipping documents, packing lists and invoices after every delivery
  • finished products were packed in cardboard boxes or containers

NFC Amenity Management

Concierge/Front Desk
11.2016 - 07.2021

Job overview

  • Welcomed clients and offered assistance with luggage, provided detailed local information to enhance visitor experience.
  • Provided administrative coordination to enhance efficiency within the property management department.
  • Addressed complaints and requests promptly, handling maintenance reports and special arrangements.
  • Handled phone calls and provided solutions or directions for vendors and guest
  • Managed lockout procedures, retaining forms of ID during key return process as well as company’s property such as amenity controls, luggage carts, keys and etc.
  • Maintained high levels of safety and cleanliness by leveraging strong organizational abilities.
  • Gathered essential details about the local area, facilities, and activity daily log

Education

Morehouse School of Medicine
Atlanta, GA

ASSA Certified, CompTIA Certified, Med Tech Licensed from Computer Networking
05.2022

Crossland Evening
Camp Springs

MD
06.2012

University Overview

High School Diploma

Languages

Spanish
Limited Working

Timeline

Vendor Delivery Driver

Farmers Fridges
09.2023 - 03.2025

Warehouse Associate/Delivery Driver

Follett Higher Education Group
08.2021 - 10.2024

Concierge/Front Desk

NFC Amenity Management
11.2016 - 07.2021

Morehouse School of Medicine

ASSA Certified, CompTIA Certified, Med Tech Licensed from Computer Networking

Crossland Evening

MD
Niya Williamson