Niyaa Wiggins
Atlanta,GA
Summary
Technical Proficiency with various software knowledge on specific software and systems through communicative platforms.This includes ticketing systems, and industry-specific tools. Troubleshooting Skills in being to diagnose and resolve issues effectively. Verbal Communication skills where clear and concise communication is essential when finding solutions for clients. Written Communication with Proficiency in writing emails, FAQs, and documentation that are easy to understand for clients. Very Customer Service Orientated, understanding and relating to the clients' needs and frustrations.
Overview
7
7
years of professional experience
Work History
Travel Consultant
BAKKT
Alpharetta
12.2022 - Current
- Creating a deep understanding of various destinations, including culture, attractions, accommodations, and local customs, allows travel consultants to provide tailored recommendations
- Building rapport with clients to be able to understand their needs, and addressing any concerns effectively
- Adjusting and being problem solving oriented when it comes to travel plans and unexpected issues, so being able to think quickly and develop effective solutions is crucial
- Meticulously managing itineraries, bookings, and documentation ensures that every aspect of a client's trip goes smoothly
- Excellent verbal and written communication skills help in conveying important information clearly and concisely, as well as in negotiating with suppliers.
Client Account Support Specialist
Americold ( Contractor)
07.2022 - 07.2024
- Maintain continual communication between Accounting, Finance, Business Development and Operations regarding new customer setup, changes to existing customers, warehouse and transportation rate entry & maintenance
- Communicate service level expectations of these groups and escalate to management as needed
- Ensure all existing customer and product information in the financial and operational system(s) is aligned to the correct, account/product family/tariff
- Perform all Sarbanes-Oxley compliance procedures to gather, approve, and maintain all new customer data, product data, and customer rates
- Provide high-volume rate maintenance for existing customers.
Customer Service Rep/ Tech Support/Sales
AT&T
Loganville
02.2019 - 02.2021
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Interacting with customers and providing prompt and courteous customer service to all customers in the store or via phone or email
- Exceeded monthly sales quotas by an average of 15%.
Customer Service Rep
Kelly Service
Atlanta
01.2018 - 01.2019
- Talked to 100-150 clients with 80% of the call volume with my leadership skills
- Assisted and educated individuals and families to better their current income, insurance needs, financial goals, assisted in current and future mortgage needs, to provide them with customized plans
- Make recommendations as needed on investments financial strategies, insurance coverage and proper cash management
- Use computer programs, such as POL, to assist our clients and process insurance business
- Lead Zoom meetings to retain current to latest market discounts for family insurance plans
- Set skills will be used in aiding insurance policies for clients with proper wealth and asset management
- Lead prospects in assignments breaking down insurance policies and evaluating plans.
Education
BA in COMMUNICATION -
Georgia Gwinnett College
Lawrenceville, GADiploma -
Callaway High School
Jackson, MS05.2017
Skills
Customer Service
Call Center
Administrative Skills
Technical Support
Business Management
Travel Consultant
Conflict Management
Leadership Skills
References
Upon Request
Timeline
Travel Consultant
BAKKT
12.2022 - Current
Client Account Support Specialist
Americold ( Contractor)
07.2022 - 07.2024
Customer Service Rep/ Tech Support/Sales
AT&T
02.2019 - 02.2021
Customer Service Rep
Kelly Service
01.2018 - 01.2019
BA in COMMUNICATION -
Georgia Gwinnett College
Diploma -
Callaway High School