Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niyah Harris

Wesley Chapel,FL

Summary

Dynamic customer service professional with over 6 years of experience, including a role at Capital One as a Sr. Inbound Risk Coordinator. Proven ability to enhance customer satisfaction through excellent time management and problem-solving skills. Certified in financial literacy, adept at deescalating issues and fostering a positive work environment.

Overview

7
7
years of professional experience

Work History

Loyalty Specialist-Chat

SimpliSafe
01.2023 - Current
  • Managed customer inquiries regarding loyalty program features, ensuring timely and accurate responses
  • Provided prompt and accurate responses to customer inquiries via live chat platform
  • Maintained high levels of customer satisfaction through effective communication and problem-solving skills.

Sr. Inbound Risk Coordinator/Collections

Capital One
01.2019 - 09.2020
  • Provide excellent customer service
  • Problem solve each customer’s individual issue
  • Provide a great work environment for peer’s
  • Have excellent time management
  • Help deescalate any customer related issues

Education

High School Diploma -

Lloyd C.Bird High School
Chesterfield, VA
06.2016

Skills

    Excellent time management skills

    Certified in financial literacy

    6 years In customer service

Timeline

Loyalty Specialist-Chat

SimpliSafe
01.2023 - Current

Sr. Inbound Risk Coordinator/Collections

Capital One
01.2019 - 09.2020

High School Diploma -

Lloyd C.Bird High School
Niyah Harris