Lakeesha Montgomery
Customer Service Manager
Rockford,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/Retention. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Broadband Loyalty Rep
AT&T Mobility
Rockford , IL
05.2022 - Current
- Customer retention.
- Provided excellent customer care by responding to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Cleaning &Organizing, Client Del, Hair Braider
KIWI SERIVICES (Lakeesha Montgomery) Self Employed
Rockford, IL
06.2008 - Current
- Braided hair in regular natural braids, box braids, with extensions
- Delivered quality customer service to address urgent needs and cleaning, food and service requests
- Entrusted to handle confidential and sensitive situations in professional matter.
- Food prep and delivery, restaurant and store delivery, errand run
- Taking clients and their children to scheduled appointments and activities.
Customer Service Manager
Menards
Machesney Park, IL
05.2013 - 02.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer issues and followed problems through to resolution of customer complaints while prioritizing customer satisfaction and loyalty.
- Key holder
- Shipping and Receiving, Accounts Payable and Receivable
- Supervising Cashiers, Carryouts,. Morning Stock, Department Managers & Outsourced facility cleaning and repairs.
- Used Motorized equipment to retrieve products for guests and load them in their vehicles.
Education
High School Diploma -
Craig High School
Janesville, WI 06.1995 - 08.1995
Skills
Shipping, receiving and warehousing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Broadband Loyalty Rep
AT&T Mobility
05.2022 - Current
Customer Service Manager
Menards
05.2013 - 02.2022
Cleaning &Organizing, Client Del, Hair Braider
KIWI SERIVICES (Lakeesha Montgomery) Self Employed
06.2008 - Current
High School Diploma -
Craig High School
06.1995 - 08.1995
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