Summary
Overview
Work History
Education
Skills
Timeline
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Niyah Hill

Charlotte,NC

Summary

Experienced Data Analyst with 6 years of expertise in performing complex data analyses that drive business operations and process improvements. Adept at compiling and interpreting data to support strategic decision-making, enhancing operational efficiency, and identifying areas for quality enhancement. Proficient in utilizing advanced data analysis tools and techniques to deliver clear, actionable insights and recommendations. Known for exceptional analytical skills, detail-oriented reporting, and the ability to communicate complex concepts effectively to all organizational levels.

Overview

9
9
years of professional experience

Work History

Senior Data Analyst

Allstate
Charlotte, NC
03.2020 - 10.2024
  • Analyzed deep data to inform field operations, business planning, and policy development - resulting in increased operational efficiency and strategic decision-making
  • Provided timely and detailed reports with insightful commentary educating trends, significant metrics, and strategic guidelines for management & stakeholders
  • Partnered with IT to streamline data processes and automate and improve systems to increase reporting efficiency by 25%
  • Conducted process assessments to determine where quality control could be enhanced and facilitated the implementation of systemic changes that improved global business performance
  • I enhanced operational efficiency and decision-making through advanced data analysis, increased reporting efficiency by 25% with IT collaboration, and improved global business performance by implementing quality control improvements

Data Analyst

Progressive
Charlotte, NC
01.2017 - 01.2020
  • Performed complex analysis and reporting regarding customer retention and related lessons learned and analytics that informed business plans and process improvements
  • Conducted detailed investigations to spot missing information and devised plans for filling the gaps
  • Delivered data-based solutions for decision-making
  • Established and reported metrics in Google Suite and other data analysis tools to ensure appropriate operation reporting accuracy

Data Analysis Specialist

ALS Resolvion
Charlotte, NC
06.2015 - 11.2016
  • Managed data extraction, data manipulation, and reporting to address a range of operational questions, aiding in the identification of opportunities (metadata required), such as those developed through visualizations
  • Analyzed and recommended system and process enhancements, resulting in more efficient data manipulation and reporting
  • Obtained feedback from users to help improve reporting tools, ensuring they are super useful when it comes to customer operation insights in general
  • Worked on emerging technologies like data analytics tools and techniques (research)

Education

Bachelors of Science - Data Science

University of Phoenix
05.2026

Skills

  • Data Analysis
  • Reporting and Documentation
  • Process Improvement
  • Automation and Tools
  • Communication
  • Microsoft Office
  • Google Suite
  • Organizational Skills
  • Dashboard creation
  • Business Intelligence
  • Data Warehousing
  • Time-series analysis
  • Technical Analysis

Timeline

Senior Data Analyst

Allstate
03.2020 - 10.2024

Data Analyst

Progressive
01.2017 - 01.2020

Data Analysis Specialist

ALS Resolvion
06.2015 - 11.2016

Bachelors of Science - Data Science

University of Phoenix

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Niyah Hill