Aniyah Vallejos-Martinez
Colorado Springs,CO
Summary
Dedicated professional with extensive experience in team leadership and operational efficiency. Recognized for exceptional organization and active listening skills, driving team performance and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Brands
06.2022 - Current
- Oversaw daily shift operations to ensure smooth workflow and team coordination., supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supervised team members during shifts to ensure operational efficiency and high service standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced team readiness by training new employees on operational procedures. on company protocols, enhancing onboarding experience and team performance.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints promptly, improving satisfaction and loyalty within the store.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Crew Member
Chick-fil-A
09.2021 - 12.2021
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Operated point-of-sale system accurately to process transactions and handle cash efficiently.
- Took orders, prepared meals, and collected payments.
- Adapted quickly to changing priorities, demonstrating flexibility during peak service hours.
- Worked front counter, drive-thru and other areas.
- Contributed to team goals by maintaining a positive attitude and fostering a collaborative work environment.
Education
No Degree -
Colorado Springs Medical Assisting School (Zollege)
Colorado Springs, CO 04.2026 - 08.2026
High School Diploma -
Goal Academy High School
Pueblo West, COSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Active listening
- Organization and time management
- Manual blood pressure
- Basic Life Saving (2025-2027)
- Manual pulse
- Oral, rectal, and tympanic temperature
- EKG
- Butterfly and straight stick blood draw
- Order of draw
- IM, Sub Q, and ID injections
- Point of care testing
- Educated patients
References
Can provide references as needed
Certifications
- Certified Clinical Medical Assistant (CCMA)
Timeline
No Degree -
Colorado Springs Medical Assisting School (Zollege)
04.2026 - 08.2026
Shift Leader
Dunkin' Brands
06.2022 - Current
Crew Member
Chick-fil-A
09.2021 - 12.2021
High School Diploma -
Goal Academy High School