Niyamani Watson
Brooklyn,NY
Summary
Personable administrator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.
Overview
7
7
years of professional experience
Work History
Clerical Associate III
NYC Health & Hospitals: Kings County
03.2023 - Current
- Interacts with dozens of families a day (including international guests) which leads to better communication and interpersonal skills
- Places and answers roughly 50 phone calls and emails a day, which allows the office to run smoothly with no lapse in information.
- Informed and supported a variety of medical professionals through consistent communication and administrative support duties.
Server
Dallas BBQs
07.2021 - Current
- Supported needs of a 7 person wait staff who attended to specific needs of countless customers daily for BBQ restaurant with social relevancy and intentionality.
- Increased the sales of the restaurant by increasing the awareness of products that pleases the customers needs, which leads to more purchases
- Interacted with 100s of New Yorkers and non-New Yorkers a day which leads to better communication and interpersonal skills
- Cooperated in a team to complete goals regarding the restaurant which leads to the overall satisfaction of the team and managers.
Membership Experience Representative
YMCA of Greater New York
10.2022 - 01.2023
- Increased customer satisfaction by interacting with at least 100 New Yorkers a day and providing them with upstanding customer service
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Engagement Specialist
NYC Department of Youth and Community Development
01.2019 - 10.2020
- Regularly conducted a minimum of 3 information sessions a month, at different locations around the five boroughs in order to spread awareness of programs
- Spearheaded a project creating a create a city-wide summer alternatives guide online by researching information on summer programming
- Built strong relationships with 100s of clients in NYC through active listening and empathy, resulting in increased loyalty and retention.
Senior Field Supervisor/Research Specialist
NYC Department of Youth and Community Development
06.2018 - 09.2018
- Developed strong relationships with clients, vendors, and stakeholders, ensuring smooth project execution.
- Lead information sessions at 5 different locations around the five boroughs on behalf of NYC's Youth Connect resource initiative
- Managed a complex project on after school programs to create a city-wide newsletter, from conception to completion, consistently meeting deadlines and exceeding client expectations.
Office Assistant
Boston University College of General Studies
09.2016 - 01.2018
- Contributed to the productivity of office affairs by completing clerical tasks such as filing, copying, and distributing mail.
- Communicated advice and directions by phone, email, or in-person to over 100 staff members and students on campus
- Maintained office and building sustainability and appearance through the instated office recycling program
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Bachelor of Science Business and Technology of Fashion -
CUNY New York City College of Technology
Brooklyn, NY12.2020
Bachelor of Science Business Administration, Minor in African American Studies -
Boston University Questrom School of Business
Boston, MA01.2018
Skills
- Task Delegation
- Microsoft Office
- Work Prioritization
- Appointment Scheduling
- Technical Support
- Social Media Knowledge
- 65 Wpm Typing Speed
- Front Office Management
- Event Preparation
- Interpersonal Skills
- Telephone Etiquette
- Customer Service
References
References available upon request.
Languages
Spanish
Limited Working
Japanese
Elementary
Timeline
Clerical Associate III
NYC Health & Hospitals: Kings County
03.2023 - Current
Membership Experience Representative
YMCA of Greater New York
10.2022 - 01.2023
Server
Dallas BBQs
07.2021 - Current
Engagement Specialist
NYC Department of Youth and Community Development
01.2019 - 10.2020
Senior Field Supervisor/Research Specialist
NYC Department of Youth and Community Development
06.2018 - 09.2018
Office Assistant
Boston University College of General Studies
09.2016 - 01.2018
Bachelor of Science Business and Technology of Fashion -
CUNY New York City College of Technology
Bachelor of Science Business Administration, Minor in African American Studies -
Boston University Questrom School of Business
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