Niya N. Jordan
Niya, Omaha,Jordan
Summary
Proficient Operations Analyst with 12 years of insight managing complex deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Card Operations Analyst
Payflex/ Millennium Trust Company
Omaha, NE
09.2010 - Current
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Generated reports of findings to help management with making key decisions.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Supported supervisor and associated team members to maintain system functionality.
- Identified and analyzed project risks and developed mitigation strategies.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
Retention/Benefits Representative
Central States Idemnity
Omaha, NE
08.2007 - 03.2009
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Sitel Corporation
Omaha, NE
10.2004 - 02.2006
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service
West Corporation
Omaha, NE
11.1999 - 03.2003
- Processing credit card applications
- Assisting customers via phone credit card applications
Education
High School Diploma -
Omaha Central High School
Omaha, NE 05.1998 - 05.2002
Skills
Process updates
Reporting abilities
Forecasting skills
Data analysis
Customer Service
Strategic Thinking
Coding
Timeline
Card Operations Analyst
Payflex/ Millennium Trust Company
09.2010 - Current
Retention/Benefits Representative
Central States Idemnity
08.2007 - 03.2009
Customer Service Representative
Sitel Corporation
10.2004 - 02.2006
Customer Service
West Corporation
11.1999 - 03.2003
High School Diploma -
Omaha Central High School
05.1998 - 05.2002