Niyana Jones

•Assisted customers via phone,email, and social media to address and resolve any inquiries or concerns quickly and efficiently

•Trouble shooted app issues and Utilized conflict resolution skills to calmly de-escalate customer concerns, ensuring a positive experience

•Accurately documented all customer interactions

•Consistently stayed informed about all product and services information

• Handled high volume inbound calls from members

• Utilized compass to gather customer information, assess and fulfill customers needs, as well as resolved customer issues

• Navigated multiples systems as well as assisted members with benefits and insurance information, and assisted with provider changes

• Worked within multiple computer applications and data bases and documented each call

• Proactively engaged with customers, while reading cues and responding effectively

• Assisted in multiple areas of the store, including setting floor sets, replenishing the store when needed,

cashiering, processing returns, etc

• Delivered a constant friendly experience to all customers

• Assisted with all new shipment, and placed tags on each item