April Jones
Philadelphia,PA
Summary
Driven professional with extensive experience in retail and banking operations, notably at Republic Bank. Excelled in enhancing operational efficiency and customer satisfaction through expert account management and team leadership. Skilled in data entry and operational administration, demonstrating a keen ability to improve workflow and profitability. Proven track record in supervising teams to achieve and exceed targets.
Overview
9
9
years of professional experience
Work History
Retail Support Specialist
Republic Bank
04.2020 - Current
- Set Up and Support Online Banking Accounts, Mobile Banking and Other/ Customer Inquiries
- Processed Work Flow Maintenance Request Such as Zelle and Bank to Bank Transfer Increases and Travel Notes
- Provided Assistance With Electronic Banking
- Provided Assistance to Customer Service depending on call volume
- Respond and Assist in all electronic messages sent to group email box
- Handle Incoming Call Volume From Stores and Assist with Various Customer Issues.
Operations Supervisor/Key Holder
A.C. Moore Arts And Crafts
03.2017 - 04.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Pricing Lead
Kmart Corporation
02.2015 - 01.2017
- Performed regular audits of existing contracts to identify potential discrepancies or inconsistencies in billing practices, rectifying issues as needed.
- Maintained a thorough understanding of industry best practices, staying current on new developments in the field of pricing strategy.
- Developed dynamic pricing models for optimal revenue generation and profitability.
- Acted as a liaison between sales teams and finance departments, facilitating open communication regarding changes in customer requirements or fluctuations in demand patterns that may impact pricing considerations.
Education
Associate of Arts - Fashion Merchandising
The Art Institute of Philadelphia
Philadelphia, PA06.2012
Skills
- Notary
- Check Free
- Visa Online
- Architect
- Compass
- Micro Soft Word, Excel and Power Point
- Supervisor Experience
- Cash Handling
- Account Opening
- Operational Efficiency
- Branch Administration
- Data Entry
Timeline
Retail Support Specialist
Republic Bank
04.2020 - Current
Operations Supervisor/Key Holder
A.C. Moore Arts And Crafts
03.2017 - 04.2020
Pricing Lead
Kmart Corporation
02.2015 - 01.2017
Associate of Arts - Fashion Merchandising
The Art Institute of Philadelphia
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