Niyongoma Francis
Philadelphia,PA
Summary
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence. Patient Behavior Technician with 3 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with good communication and time management skills. Committed to promoting development of functional skills and independence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
Matter Of Minds Health and Wellness
03.2022 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Sales Associate
Eddie Bauer
09.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Patient Services Coordinator
Penn Medicine
12.2022 - 01.2023
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Security
Coast To Coast Event Services
09.2017 - 02.2020
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Education
Bachelors in Science - Pre-Nursing & Health Professions
Cheyney University of Pennsylvania
Cheyney, PA05.2024
Skills
- Problem resolution
- Team building
- Team management
- Organization
- Project organization
- Communications
- First Aid/CPR
Certification
- First Aid/CPR Certified
Languages
Kirundi
Native or Bilingual
Timeline
Patient Services Coordinator
Penn Medicine
12.2022 - 01.2023
Behavior Technician
Matter Of Minds Health and Wellness
03.2022 - Current
Sales Associate
Eddie Bauer
09.2020 - Current
Security
Coast To Coast Event Services
09.2017 - 02.2020
- First Aid/CPR Certified
Bachelors in Science - Pre-Nursing & Health Professions
Cheyney University of Pennsylvania
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