- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
- Getting involved in local advocacy groups to promote positive change in the community
- Homelessness Outreach
- Cooking
- Volunteer Travel
- Road Trips
Niyonna Shumate
Columbus,USA
Summary
Diligent with background in counseling, skilled at providing emotional support and fostering safe environment for personal development. Successfully assisted in coordination of group therapy sessions and individual counseling plans. Demonstrated empathy and strong communication skills throughout various client interactions.
Professional counseling candidate, well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Meijer
12.2022 - 09.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Camp Counselor Volunteer
Big Brother Big Sister
10.2023 - 03.2024
- Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
- Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
- Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
- Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
Customer Service Representative
Foundever
10.2023 - 02.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted with training and mentoring new team members
Team Leader
Market District
12.2022 - 06.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Mentored and coached team members to ensure successful performance
Cashier Team Lead
Chick-fil-A
08.2021 - 12.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Crew Member
Raising Cane's
04.2019 - 03.2021
- This job required the crew members position I was equipped to do multiple duties from expo, cashiering, cleaning, and providing customers with amazing and outstanding customer services
Education
High School Diploma -
Westland High
Galloway, OH06-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Online order processing
- Relationship building
Interests
Timeline
Camp Counselor Volunteer
Big Brother Big Sister
10.2023 - 03.2024
Customer Service Representative
Foundever
10.2023 - 02.2024
Personal Shopper
Meijer
12.2022 - 09.2024
Team Leader
Market District
12.2022 - 06.2023
Cashier Team Lead
Chick-fil-A
08.2021 - 12.2022
Crew Member
Raising Cane's
04.2019 - 03.2021
High School Diploma -
Westland High
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