Summary
Overview
Work History
Education
Skills
Timeline
Generic

NiYuana Landren

Lena,Ms

Summary

*A hardworking and reliable team member who is focused on going above and beyond to support the team and serve customers. Trained and offering top-notch communication ,customer service abilities, and Professional truck driving skills. Motivated to continue to learn and grow as a great professional. Skilled team player with strong background in many environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Manages activities with good understanding of current needs and future targets. Offers excellent project management and team leadership abilities.


*Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

CDL DRIVER

Robertson logistics
07.2022 - Current
  • Experience in hauling dry van, end dump, and word chip trailer.

CDL DRIVER

Joe mcgee construction
08.2023 - 03.2024
  • Experience in hauling dump truck and belly dump trailer.

CDL TRUCK DRIVER

Tyson Foods
01.2022 - 07.2022
  • Hauled reefer.

CDL TRUCK DRIVER

Best Choice Transportation
12.2021 - 01.2022
  • Owner operator company. Hauled dryvan

Production assistant

Raytheon technology and space
02.2021 - 01.2022
  • Raytheon Technologies is a company that develops and manufactures advanced electronics systems for military use.

Inspecting Nissan parts

Unipres
10.2020 - 01.2021
  • Unipres is a company that designs and manufactures parts and components for the automotive industry, including Nissan, Renault, and Honda. Unipres is a tier one supplier of steel pressings and subassemblies, and their products are designed to make cars safer.
  • Inspected car parts to make sure they weren’t bent or cracked

Business Development Center (Call Center) HR Repre

Ridgeland Mitsubishi
11.2019 - 08.2020
  • Business development representatives are responsible for expanding a company's customer base
  • They use prospecting strategies to identify prospects and they initiate the first outreach with potential customers
  • Their goal is to help book meetings, appointments and fill the pipelines for the sales team.

*HR Representatives develop and oversee recruitment initiatives, which may include outreach via social media and online platforms


*Set up potential client contacts, cultivated relationships and followed through on service needs.

• Scheduled meetings with clients and partners and provided updates or meeting changes.

• Managed client database to maintain accurate information.

• Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.

Customer Service Representative

SYKES
01.2021 - 10.2022

• Promoted high customer satisfaction by resolving problems with knowledgeable

and friendly service.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Answered inbound calls, chats and emails to facilitate customer service.

• Made outbound calls to obtain account information.

• Set up and activated customer accounts.

• Improved customer service wait times to mitigate complaints.

Education

Studied Public relations and marketing -

East Central Community College
Decatur, Ms

High School Diploma -

Leake County High School
Walnut Grove, Ms
05.2018

Skills

  • Communication skills
  • Business development skills
  • Leadership skills
  • Time management skills
  • Team working skills
  • Creativity skills
  • Customer Service skills
  • Critical thinking skills
  • Computer skills
  • Social skills
  • Report-generation
  • Quality control
  • Customer relations
  • Microsoft Office expertise
  • System implementation
  • Routemanagement
  • Cargo handling
  • CleanMVR
  • Refrigeratedtrailers operation
  • Compensation/payroll
  • Personnel records maintenance
  • Hiring and retention
  • Affirmative Action compliance
  • Professional Truck Driving Skills

Timeline

CDL DRIVER

Joe mcgee construction
08.2023 - 03.2024

CDL DRIVER

Robertson logistics
07.2022 - Current

CDL TRUCK DRIVER

Tyson Foods
01.2022 - 07.2022

CDL TRUCK DRIVER

Best Choice Transportation
12.2021 - 01.2022

Production assistant

Raytheon technology and space
02.2021 - 01.2022

Customer Service Representative

SYKES
01.2021 - 10.2022

Inspecting Nissan parts

Unipres
10.2020 - 01.2021

Business Development Center (Call Center) HR Repre

Ridgeland Mitsubishi
11.2019 - 08.2020

Studied Public relations and marketing -

East Central Community College

High School Diploma -

Leake County High School
NiYuana Landren