Nizdaly Guitierrez Venicio
Tukwila,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Proficient Shift Manager knowledgeable about scheduling, money handling, and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
03.2022 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coordinated merchandising, promoted new products, and increased brand awareness.
- Implemented policies and standard operating procedures for continuous improvement.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on tasks to meet business and customer needs.
Crew Member
McDonald's
02.2019 - 02.2021
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared breakfasts, and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Assisted other team members to achieve goals.
Cashier
Al Super
08.2017 - 02.2019
- Assisted customers with returns, refunds and resolving transaction issues.
- Identified and resolved discrepancies and errors in customer orders.
- Stocked, tagged and displayed merchandise as required.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
High School Diploma -
Cecytech High School
Mexico09.2019
Esthetician -
Seattle Beauty Academic
Seattle03.2025
Skills
- Business Planning
- Flexible Schedule
- Quality Control
- Workflow Analysis
- Continuous Improvement
- Customer Service
- Safety Compliance
- Decision-Making
- Active Listening
Certification
- Certified Leadership Transitions, Dlark Inc - June 2, 2023
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's
03.2022 - Current
Crew Member
McDonald's
02.2019 - 02.2021
Cashier
Al Super
08.2017 - 02.2019
High School Diploma -
Cecytech High School
Esthetician -
Seattle Beauty Academic
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