Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nizhóní Kiel

Merrillville,IN

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Crew Member Shift Manager

Firehouse Subs
02.2024 - Current
  • Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
  • Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
  • Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Streamlined communication between crew members and management, promoting a more cohesive team dynamic.
  • Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
  • Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
  • Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.
  • Led daily pre-shift meetings to communicate goals, expectations, and important updates to crew members.
  • Oversaw inventory management tasks, including ordering supplies and minimizing waste through accurate forecasting of sales trends.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Sandwich Artist

Subway
11.2023 - 12.2023
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Executed sandwich artistry duties with very low occurrence of errors.

Education

High School Diploma -

Merrillville High School
Merrillville, IN
10-2024

Skills

  • Customer service focus
  • Workplace safety
  • Team motivation
  • Food preparation
  • Dress code enforcement
  • Multitasking
  • Reliability
  • Money handling
  • Adaptability and flexibility
  • Safe food handling
  • Calm and pleasant demeanor
  • Conflict resolution

Timeline

Crew Member Shift Manager

Firehouse Subs
02.2024 - Current

Sandwich Artist

Subway
11.2023 - 12.2023

High School Diploma -

Merrillville High School

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