Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nizza Marrero

Deltona

Summary

Dedicated professional with strong call management and customer support skills. Experienced in order processing and dispute resolution, committed to enhancing customer satisfaction and effectively addressing health-related inquiries.

Overview

6
6
years of professional experience

Work History

OTCHS Call Representative

CVS Health Soluctions
Deltona
10.2024 - 05.2026
  • Managed inbound calls to provide support for health-related questions.
  • Educated patients on health plans and services available at CVS Health.
  • Processed customer orders accurately using CVS Health systems.

Dispute Resolution Specialist

Concentrix
Lake Mary
04.2023 - 09.2024
  • Managed case files and documented customer interactions to ensure accurate dispute resolution.
  • Reviewed and evaluated evidence and documents to support informed decisions on disputes.
  • Collaborated with internal departments such as legal, compliance, and risk management in order to resolve disputes efficiently.
  • Communicated with customers via email and phone to clarify dispute resolution processes and address concerns.

Assistant Store Manager

T-Mobile, Custom Wireless
Orlando
02.2020 - 06.2023
  • Managed day-to-day store operations, ensuring high standards in customer service, inventory management, and staff scheduling.
  • Trained and mentored new team members on sales techniques, enhancing team sales performance.
  • Oversaw daily cash handling procedures and reconciled discrepancies, maintaining financial accuracy.
  • Monitored compliance with company policies and procedures effectively.

Education

High School Diploma -

Pine Ridge High School
Deltona, FL
05-2018

Skills

  • Call management
  • Customer support
  • Dispute resolution
  • Order processing
  • Health plan education
  • Customer relationship management

Languages

Spanish
Professional

Timeline

OTCHS Call Representative

CVS Health Soluctions
10.2024 - 05.2026

Dispute Resolution Specialist

Concentrix
04.2023 - 09.2024

Assistant Store Manager

T-Mobile, Custom Wireless
02.2020 - 06.2023

High School Diploma -

Pine Ridge High School
Nizza Marrero