Dedicated professional with strong call management and customer support skills. Experienced in order processing and dispute resolution, committed to enhancing customer satisfaction and effectively addressing health-related inquiries.
Overview
6
6
years of professional experience
Work History
OTCHS Call Representative
CVS Health Soluctions
Deltona
10.2024 - 05.2026
Managed inbound calls to provide support for health-related questions.
Educated patients on health plans and services available at CVS Health.
Processed customer orders accurately using CVS Health systems.
Dispute Resolution Specialist
Concentrix
Lake Mary
04.2023 - 09.2024
Managed case files and documented customer interactions to ensure accurate dispute resolution.
Reviewed and evaluated evidence and documents to support informed decisions on disputes.
Collaborated with internal departments such as legal, compliance, and risk management in order to resolve disputes efficiently.
Communicated with customers via email and phone to clarify dispute resolution processes and address concerns.
Assistant Store Manager
T-Mobile, Custom Wireless
Orlando
02.2020 - 06.2023
Managed day-to-day store operations, ensuring high standards in customer service, inventory management, and staff scheduling.
Trained and mentored new team members on sales techniques, enhancing team sales performance.
Technical Support Representative /Call Center Customer Service Representative at T-MobileTechnical Support Representative /Call Center Customer Service Representative at T-Mobile