Njeri Sims
Dallas,TX
Summary
Knowledgeable customer service with solid foundation in supply chain operations. Adept at coordinating logistics and streamlining processes to support efficient supply chain management. Demonstrated ability to manage inventory and collaborate with suppliers to ensure timely deliveries.
Overview
14
14
years of professional experience
Work History
Supply Chain Specialist
Chewy
Dallas, Texas
04.2020 - Current
- Managed coordination of over 100 customer pick-ups with FedEx utilizing Excel spreadsheets.
- Facilitated communication of written and verbal information to multiple shipping agencies and customers.
- Collaborated with supply chain team to optimize fulfillment of customer needs.
- Facilitated support and backup coverage for all supply chain team members.
- Oversaw inventory assessment and management to guarantee uninterrupted supply chain operations.
- Executed additional responsibilities as delegated by team leader.
Independent Sports Videographer/Photographer/Writer/Editor
Dallas Ice Jets
Grapevine, Texas
12.2016 - Current
- Write and edit long- and short-form copy for blogs, websites, social media, presentations, training materials and more
- Photograph high-quality images for both print and Internet distribution, with Nikon D90
- Edit, tone, caption and upload photographs for news publications
- Recorded and edited game day dailies for player development
- Wrote and posted content for company blog, keeping customers updated and engaged
- Photograph indoor and sporting events
FC Associate I, Direct
Amazon
Dallas, Texas
01.2018 - 12.2020
- Managed responses to 50-75 customer inquiries via text and calls daily.
- Streamlined packing processes to ensure timely delivery of customer orders.
- Streamlined packing area organization and cleanliness protocols.
- Operated multiple back office PC interface systems for efficient dispatch management.
- Oversaw order dispatch operations for a team of 10-13 employees.
- Executed additional responsibilities as delegated by team leader.
- Managed coordination of 30-minute on-time batch processes every hour.
Customer Service Representative / SWAT Team Agent
Chewy
Dallas, Texas
08.2018 - 04.2020
- Operated as a senior agent overseeing new hire trainees
- Conducted coaching cards for new hire trainees using Excel
- Ran historical reporting to track Nesting performance
- Performed performance reviews with new hire trainees
- Proficiently communicated with over 50 customers on 3 major channels (Voice, Email, Chat)
- Created a positive customer experience through PC and internet interface
- Performed other tasks as assigned by the team leader
Food Runner/Host
Water Grill
Dallas, Texas
12.2016 - 11.2017
- Oversaw response to 50 incoming calls, ensuring effective resolution of customer inquiries.
- Assigned over 100 patrons to tables, ensuring alignment with individual needs and rotation schedules.
- Optimized cleaning and organization processes for multiple dining service and kitchen areas.
- Conducted comprehensive cleaning and sterilization of equipment and facilities to uphold health standards.
- Cultivated a welcoming environment by establishing engaging eye contact with customers.
- Assumed additional responsibilities as assigned by sous chef or chef.
Restaurant Supervisor
Neiman Marcus
Plano, Texas
12.2014 - 12.2016
- Conducted thorough interviews to select, train, and supervise staff effectively.
- Facilitated timely communication of essential information to staff regarding large party reservations and last-minute menu changes.
- Championed recognition and formal acknowledgment of exceptional staff performance to enhance company morale.
- Led initiatives in customer service programs to enhance community rapport and drive a 10% increase in sales.
- Cultivated a positive atmosphere while ensuring exceptional food and service for every customer.
- Negotiated with external vendors to secure optimal pricing and product quality.
- Executed organization of special events within restaurant and private dining spaces, including receptions, promotions, and corporate luncheons for over 100 guests.
Waitstaff/Wine Steward/Captain
Viki Hall Staffing LLC
DFW Area
05.2012 - 12.2014
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Responsible for coordination of up to 6 servers in banquet hall with capacity of 200.
- Loaded trays with accessories
- Trained new employees
- Cleaned work areas, equipment, utensils, dishes, and silverware
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
Education
Bachelor of Science - Motion Picture & Television
Academy of Art University
San FranciscoSkills
- Detail-oriented
- Multi-tasking
- Effective problem solver
- Trusted key holder
- Staff training
- Guest services
Accomplishments
- Neiman Marcus Best Nomination - August 2016
- Neiman Marcus Support Associate of the Month - February 2016
- Film Your Issue - Semi-finalist 2006
Timeline
Supply Chain Specialist
Chewy
04.2020 - Current
Customer Service Representative / SWAT Team Agent
Chewy
08.2018 - 04.2020
FC Associate I, Direct
Amazon
01.2018 - 12.2020
Independent Sports Videographer/Photographer/Writer/Editor
Dallas Ice Jets
12.2016 - Current
Food Runner/Host
Water Grill
12.2016 - 11.2017
Restaurant Supervisor
Neiman Marcus
12.2014 - 12.2016
Waitstaff/Wine Steward/Captain
Viki Hall Staffing LLC
05.2012 - 12.2014
Bachelor of Science - Motion Picture & Television
Academy of Art University