Njetchguh Nsanteh Karine
Silver Spring,MD
Summary
Dedicated and skilled Cybersecurity Professional with a strong foundation in information technology and a focus on security analysis, risk assessment, and incident response. Possessing CompTIA Security+ certification and proficiency in various security tools and methodologies. Demonstrated ability to navigate complex systems, analyze security threats, and implement effective solutions. Committed to continuous learning and staying abreast of the latest trends and developments in cybersecurity.
Overview
2
2
years of professional experience
Work History
Customer Service Rep/Assistant Manager
Snap Rental
Silver Spring, MD
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Cybersecurity Analyst
Year Up
Baltimore, MD
03.2023 - 01.2024
- Developed and implemented security policies and procedures to protect the company's assets from unauthorized access.
- Analyzed network traffic logs, firewall logs, intrusion detection system alerts, and antivirus reports to identify potential threats.
- Conducted vulnerability scans using automated tools to detect any weaknesses in the system.
- Monitored user activities on the network for suspicious behavior or malicious activity.
- Assisted with developing strategies for responding to potential cyber attacks such as malware outbreaks, phishing campaigns, ransomware attacks.
- Implemented firewalls and other security measures to protect data from external threats.
- Provided technical support for troubleshooting issues related to security systems and networks.
- Updated existing processes and procedures related to cybersecurity best practices regularly.
- Participated in risk assessment exercises designed to identify areas of vulnerability within the organization's IT infrastructure.
- Investigated suspected intrusions or breaches into the company's computer networks and systems.
- Updated virus protection systems based on computer virus reports.
- Created and implemented Active Directory group policy settings to manage workstations.
- Built firewalls and encrypted data to secure confidential information.
- Made recommendations to improve security procedures and systems.
- Promoted security awareness among employees and clients to alleviate risks and breaches.
- Learned about latest security threats from blogs and online publications.
Education
Associate in Computer Science - Computer Science
University of Bamenda
Cameroon12.2016
Associate of Applied Science -
Per Scholas
Silver Spring, MD05-2023
Some College (No Degree) - Third Party Risk/Vulnerability Management
Washington Tech Solutions
Greenbelt, MD02.2023
Some College (No Degree) - Cyber Security Analyst
Year Up
Baltimore, MD01.2024
Skills
- Microsoft Office expertise
- Customer Relationship Management (CRM)
- Project Management
- Access Control
- Firewall configuration
- Intrusion Detection
- Tenable Nessus
- Encryption
- Protecting networks
- Data Security
- Monitoring computer viruses
- Critical Thinking Skills
- Websense Data Loss Prevention
- Compliance Management
- Linux Server
- Risk Mitigation
- Information Auditing
- Firewall Installation
- Incident Response
- Storage Management
- Device configuration
- Disaster Recovery
- System updates
- Server Management
- Configuration Management
- Hardware troubleshooting
- Active Directory
- Incident Management
- Help Desk Software
- Virtualization
- Mobile Device Management
- System Upgrades
- Technical Support
Timeline
Cybersecurity Analyst
Year Up
03.2023 - 01.2024
Customer Service Rep/Assistant Manager
Snap Rental
06.2022 - Current
Associate in Computer Science - Computer Science
University of Bamenda
Associate of Applied Science -
Per Scholas
Some College (No Degree) - Third Party Risk/Vulnerability Management
Washington Tech Solutions
Some College (No Degree) - Cyber Security Analyst
Year Up
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