Nkem Martin
El Paso,TX
Summary
Adept at managing high call volumes with professionalism, I excelled in customer support at Competitive Edge Research & Communication, enhancing client satisfaction through effective complaint resolution and efficient software navigation. Demonstrating strong multitasking abilities and sales expertise, my approach significantly improved service quality, leveraging both hard and soft skills to achieve excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Competitive Edge Research & Communication
El Paso, TX
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Crew Member
Wendy's
El Paso, TX
10.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
McDonald's
El Paso, TX
03.2020 - 07.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Franklin High School
900 Resler Dr, El Paso, TX 7991206-2021
Skills
- Account updating
- Sales closing
- Complaint resolution
- Call logging
- Documentation and reporting
- Sales expertise
Accomplishments
- Dean's List Spring Semester 2024
Certification
- K&B Training Institute Certificate of Completion for Nurse Aide Program July 7, 2023
Timeline
Call Center Representative
Competitive Edge Research & Communication
01.2024 - Current
Crew Member
Wendy's
10.2021 - 06.2022
Crew Member
McDonald's
03.2020 - 07.2020
High School Diploma -
Franklin High School
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