Nkem Martin
El Paso,USA
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CALL CENTER REPRESENTATIVE
Competitive Edge Research & Communication
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
CREW MEMBER
Wendy's
10.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
CREW MEMBER
McDonald's
03.2020 - 07.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
BS - Psychology
University of Texas At El Paso
El Paso, TX01.2026
High School Diploma - undefined
Franklin High School
El Paso, TX01.2021
Skills
- Account updating
- Sales closing
- Complaint resolution
- Call logging
- Documentation and reporting
- Sales expertise
Certification
K&B Training Institute Certificate of Completion for Nurse Aide Program July 7, 2023
Timeline
CALL CENTER REPRESENTATIVE
Competitive Edge Research & Communication
01.2024 - Current
CREW MEMBER
Wendy's
10.2021 - 06.2022
CREW MEMBER
McDonald's
03.2020 - 07.2020
High School Diploma - undefined
Franklin High School
BS - Psychology
University of Texas At El Paso