Nketia Abrams
Memphis,TN
Summary
Detail-oriented and highly organized administrative professional with experience in auditing, customer support, data entry, and compliance documentation. Proven ability to manage high-volume tasks, maintain accurate records, and support operational processes in both on-site and remote environments. Strong communicator with excellent problem solving skills and a track record of improving workflow efficiency. Seeking a role where attention to detail and organizational strengths can contribute to team success.
Overview
6
6
years of professional experience
Work History
Ramp Agent
FedEx
Memphis, TN
03.2024 - Current
- Coordinated efficient loading and unloading of cargo to optimize aircraft turnaround times.
- Monitored flight schedules to prioritize tasks and manage workload effectively during peak periods.
- Managed communication between flight crews and ground operations effectively.
- Oversaw day-to-day operations, ensuring alignment with organizational goals and efficiency standards.
- Facilitated regular team meetings to communicate updates, address challenges, and reinforce company values.
- Organized files and maintained comprehensive records for efficient retrieval.
Internal Auditor
FedEx
Memphis, TN
04.2022 - 03.2024
- Conducted internal audits to ensure compliance with quality standards and regulatory requirements.
- Assisted in developing and implementing audit plans to enhance operational efficiency.
- Identified and reported discrepancies in inventory counts, contributing to improved data accuracy.
- Maintained detailed records of audit findings and communicated results effectively.
- Utilized auditing software to analyze data and generate reports for management review.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
San Antonio, TX
07.2021 - 04.2022
- Assisted clients with inquiries regarding healthcare plans and services, ensuring clarity and understanding.
- Resolved customer complaints efficiently, enhancing overall satisfaction with service experience.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Reconciled financial discrepancies between accounts and transaction records to ensure accuracy.
- Conducted comprehensive needs assessments to tailor coverage solutions for diverse client profiles.
- Developed educational materials to enhance client understanding of insurance products and benefits.
Style Consultant
Target
San Antonio, TX
11.2020 - 04.2022
- Advised clients on personal style choices to enhance wardrobe and boost confidence.
- Conducted personalized fittings, ensuring optimal garment fit and customer satisfaction.
- Analyzed fashion trends to curate seasonal collections aligned with customer preferences.
- Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
- Trained new team members on customer service protocols and best practices.
- Streamlined inventory management processes to improve stock accuracy and availability.
- Managed returns, exchanges and refunds in accordance with store policy.
Beauty Advisor
Ulta
San Antonio, TX
10.2019 - 10.2020
- Assisted customers in selecting products that met their specific beauty needs and preferences.
- Maintained knowledge of current beauty trends and product offerings to drive informed recommendations.
- Led promotional events to increase product visibility and drive sales within store demographics.
- Collaborated with management on inventory control processes to ensure optimal stock levels of high-demand products.
- Led beauty workshops, educating clients on skincare routines and makeup application for enhanced customer satisfaction.
Education
Whitehaven Highschool
Memphis, TN05-2019
Skills
- Data Entry (High Volume)
- Administrative Support
- Electronic Records Management
- Healthcare Member Support
- Audit and Compliance Documentation
- Microsoft Office (Excel, Word, Outlook)
- Calendar and Task Coordination
- Customer Account Management
- Confidential Information Handling
- CRM Systems
- HIPAA Awareness
Timeline
Ramp Agent
FedEx
03.2024 - Current
Internal Auditor
FedEx
04.2022 - 03.2024
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
07.2021 - 04.2022
Style Consultant
Target
11.2020 - 04.2022
Beauty Advisor
Ulta
10.2019 - 10.2020
Whitehaven Highschool