Nkiruka Ehizibue
Barre
Summary
Proven Banking Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Fairmoney Microfinance. Skilled in compliance awareness and sales proficiency, I have successfully contributed to team targets and fraud prevention efforts. My strong numeracy skills and ability to build relationships underscore my commitment to excellence in banking services.
Overview
1
1
year of professional experience
Work History
Banking Customer Service Representative
Fairmoney Microfinance
10.2010 - 01.2011
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Banking-representative
GTBank
02.2010 - 09.2010
- Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.
- Built strong relationships with customers by providing exceptional service and tailored banking advice.
- Supported bank-wide initiatives focused on fostering a culture of diversity, inclusion, and respect amongst employees.
- Ensured seamless integration of acquired banks into existing systems through careful planning, coordination, and execution of transition activities.
- Contributed to the development of new marketing strategies, resulting in increased product awareness among potential customers.
- Assisted bank management in meeting regulatory compliance requirements through diligent record-keeping and documentation.
- Assisted customers with account management, resulting in greater financial control and organization.
Education
Bachelor's Degree - Business And Managerial Economics
LASU
Lagos State 03-2009
Skills
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
Timeline
Banking Customer Service Representative
Fairmoney Microfinance
10.2010 - 01.2011
Banking-representative
GTBank
02.2010 - 09.2010
Bachelor's Degree - Business And Managerial Economics
LASU
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