Nkoma Woodside
Brooklyn
Summary
Experienced customer service professional with a Bachelor degree in Business Management. Proven track record in improving customer satisfaction. Well-organized and efficient with good problem-solving skills.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Station Agent
Mta New York City Transit
Brooklyn
08.2023 - Current
- Assisted passengers with ticket purchases and service inquiries.
- Monitored train schedules and announced delays or changes.
- Responded to emergencies, coordinating with transit police as needed.
Sr. Interviewer
District Council 37
New York
06.2000 - 08.2023
- Answer members inquiries and resolves problems
- Knowledge of the Health & Security benefit plan, policies and procedures.
- Knowledge the City Basic Health Insurance
- Provides personal counseling to members of their benefits
Education
Bachelor of Arts - Management
Medgar Evers College
Brooklyn, NY 09.2003 - 05.2005
Skills
- Customer support
- Communication skills
- Multi-tasking
- Conflict resolution
- Time management
- Emergency response
- Announcement clarity
Certification
- Certified Phlebotomy Technician
- Certified EKG Technician
Timeline
Station Agent
Mta New York City Transit
08.2023 - Current
Bachelor of Arts - Management
Medgar Evers College
09.2003 - 05.2005
Sr. Interviewer
District Council 37
06.2000 - 08.2023