Nkosi Mack-Howard
Charlotte,NC
Summary
I'm currently a Business Management student who plans to receive a full-time job position in that field of work after graduating. This motivation to obtain such a lifestyle would be the opportunity to provide a comfortable and abundant life for my family and those around me. The best career fit would be one with an excellent work-life balance, growth opportunities, as well as a career that'll allow me to impact others in a positive light.
Overview
1
1
year of professional experience
Work History
MST Associate
Lowes Hardware
09.2022 - 12.2022
- Uncovered needs and suggested products to engage customers
- Performed in-depth company, industry, market, economic, and competitor research
- Supported meetings by preparing spaces and materials and taking detailed notes.
Fulfillment Associate
Ralph Lauren
04.2022 - 07.2022
- Worked with management teams to develop annual sales plans, goals, and targets and helped boost online sales by 10%.
- Organized and stocked 300+ items daily.
- Analyzed merchandise invoices for items received to ensure that shipments were correct while increasing online orders.
Sales and Marketing Representative
Brix Marketing
11.2021 - 03.2022
- Implements marketing plans and works to meet sales quotas
- Present, promote, and sell products/services using solid arguments to existing and prospective customers
- Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance
- Creates and presents regular performance reports for managers and executives
- Helps to interview, hire, manage, and direct members of the company's marketing and sales teams.
Customer Service Specialist
Sam's Club
10.2021 - 12.2021
- Answered phones and resolved customer issues and complaints
- The handled stock needs according to schedule, keeping shelves continuously full for customers
- Interacted with customers, ensuring excellent service and experiences to generate repeat business.
Restore Associate
Habitat For Humanity
07.2021 - 10.2021
- Worked varied hours, days, nights, and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within the department.
Education
MD - Business Administration Candidate
University of Maryland Global Campus Largo
College Park, MD05.2025
High School Diploma -
Richard J. Reynolds High School WINSTON SALEM
Winston-Salem, NC06.2019
Skills
- Cultural awareness
- Project Status Reports
- Information Technology
- Microsoft Word
- Finances
- Strong Attention To Detail
- Decision-Making
- Ms Office
- Excellent Customer Service Skills
- Time Management
- Product and Service Sales
- Business Strategies
Hobbies
My hobbies are going to art museums, attending basketball games with friends and family, as well as watching documentaries on anything informational.
Languages
English
Native or Bilingual
Timeline
MST Associate
Lowes Hardware
09.2022 - 12.2022
Fulfillment Associate
Ralph Lauren
04.2022 - 07.2022
Sales and Marketing Representative
Brix Marketing
11.2021 - 03.2022
Customer Service Specialist
Sam's Club
10.2021 - 12.2021
Restore Associate
Habitat For Humanity
07.2021 - 10.2021
MD - Business Administration Candidate
University of Maryland Global Campus Largo
High School Diploma -
Richard J. Reynolds High School WINSTON SALEM