Nkrumah Jean Louis
Rockaway Park,NY
Summary
Dynamic professional with a strong background in logistics management and customer service, honed at Condé Nast. Proficient in MS Office and travel coordination, I excel in optimizing processes and enhancing client satisfaction. My entrepreneurial spirit drives me to achieve results, ensuring seamless operations and effective communication in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Personal Assistant to CEO - Internship
Black Archetype
Washington, DC
10.2024 - Current
- Provided executive support to the CEO, including scheduling meetings, managing travel, and maintaining accurate records. Documented client correspondence, prepared meeting minutes, and assisted with quarterly lobbying filings to ensure compliance with state regulations.
Data Capturer
World Wide Data
New York, New York
01.2026 - 10.2026
- Accurately captured and recorded time-sensitive event data in a fast-paced environment, maintaining strict attention to detail and meeting productivity benchmarks; ensured data integrity and confidentiality under NDA compliance while demonstrating reliability, professionalism, and the ability to manage multiple tasks under deadline pressure.
CSR- Global Logistics Support
Condé Nast
New York, NY
01.2024 - 01.2026
- Coordinated logistics and communications for vendor access, international and domestic shipments, and equipment returns; liaised with IT, HR, and external partners including WTC departments. Delivered front desk support, managed inbound communications, and served as a key point of contact for global clients and internal teams.
Solar sales associate
NY State Solar
Jamaica, NY
08.2023 - 10.2023
- Completed Door to door solar sales throughout New york state.
Fulfillment Associate
Amazon
Staten Island, NY
01.2022 - 06.2023
- Use of the paddle jack when replenishing supplies along with the Selecting, packing, and shipping of orders quickly, all while ensuring safety, cleanliness and a high quality of work.
Team Member Food Service Counter/Cook/Cashier
Shake Shack
New York, NY
09.2018 - 01.2022
- Delivering exceptional service to guests; Food prep, cooking and cleaning; balancing high volume with high quality.
Customer Service Representative - Auto-Finance Specialist
KM2 Solutions
St. Lucia
09.2017 - 05.2018
- Handling general inquiries for auto-finance companies; payment processing; titles; pay-offs; hardship modifications and the like.
Education
Associated Degree - Business Administration
Sir Arthur Lewis Community College
St. Lucia01-2017
High School Diploma -
Saint Mary's College Secondary School
Saint Lucia01-2015
Skills
- Proficient in the MS Office suite and Google Docs
- Entrepreneurial
- Customer service-oriented
- Logistics management
Certification
- Zendesk Customer Service Professional Certificate
- Serving Customers Using Social Media Certificate
- Pallet jack Certification
Timeline
Data Capturer
World Wide Data
01.2026 - 10.2026
Personal Assistant to CEO - Internship
Black Archetype
10.2024 - Current
CSR- Global Logistics Support
Condé Nast
01.2024 - 01.2026
Solar sales associate
NY State Solar
08.2023 - 10.2023
Fulfillment Associate
Amazon
01.2022 - 06.2023
Team Member Food Service Counter/Cook/Cashier
Shake Shack
09.2018 - 01.2022
Customer Service Representative - Auto-Finance Specialist
KM2 Solutions
09.2017 - 05.2018
Associated Degree - Business Administration
Sir Arthur Lewis Community College
High School Diploma -
Saint Mary's College Secondary School