Nicole Lewis
Kansas City,MO
Summary
Critical thinking professional with demonstrated understanding of business acumen. Proven proficiency in corporate security operations, asset protection and incident response using analytical problem-solving . Highly organized with ability to identify key elements of a problem and communicate solutions effectively. Compliance mindset, results driven and motivated by collaborative efforts.
Overview
18
18
years of professional experience
Work History
Officer; Security Operations Specialist II
Bank of America
07.2024 - Current
- Responsible for physical security, life safety, threat management, technical security or intelligence analysis functions for Bank of America. Assigned responsibilities ensure compliance with the Federal Bank Protection Act and other applicable federal, state and local regulations, life safety for employees and customers, the protection of bank assets and the timely communication of incident information to appropriate first responders, customers and all levels of leadership within Bank of America. Maintains professional composure while providing critical support for employees by engaging Protective Services, Life Safety, Threat Management, law enforcement, emergency medical services, property management and suppliers as required.
- Cybersecurity Certification sponsored by Colorado Women In Technology / Colorado Technology Association Program - certifying competency in beginner level Python, Linux, SQL, SEIM tools and Intrusion Detection Systems. Certified ability to identify common cybersecurity risks, threats, and vulnerabilities as well as the techniques to mitigate.
- Achieved “Top Performer” Q3.
- Achieved “Top Ranked Ops” twice Q4 (February/December) by achieving 100% in both Efficiency and Availability.
- Achieved “Exceed” in Availability all 12 months 2024
- Appointed KC ESAT Chair - responsible for the overall function and coordination of the KC ESAT Committee and ESAT SPOC for team and market/region.
- Contributed to 5% increase to alarm response, 13% decrease in law enforcement dispatched resulting in 34% decrease in fees/fines, 55% decrease in losses, 24% less incident reports and $260,284.28 in volunteer time to value collaboratively with the Kansas City Market.
Officer; Security Operations Specialist I
Bank Of America
08.2022 - 06.2024
- Responsible for physical security, life safety, threat management, technical security or intelligence analysis functions from the 24-hour command center, SOACC. Assigned responsibilities ensure compliance with the Federal Bank Protection Act and other applicable federal, state and local regulations, life safety for employees and customers, the protection of bank assets and the timely communication of incident information to appropriate first responders, customers and all levels of leadership within Bank of America. Maintains professional composure while providing critical support for employees by engaging Protective Services, Life Safety, Threat Management, law enforcement, emergency medical services, property management and suppliers as required.
- 2022 - Completed Operations Specialist Training Program & Security Operations Certified
- Professional Development Coordinator of the Kansas City ESAT team. Responsible to find, create and advertise professional development opportunities and information to educate the team on the career path tool.
- Key Member of BPG Community Involvement Committee developing initiatives to give back to our communities. The Community Outreach & Volunteerism committee seeks and/or develops community related activities in conjunction with our market office, BAC Community Volunteers, and the BPG Missouri leadership team to provide our members with opportunities to volunteer in our communities.
FC Client Services Representative
Bank Of America
06.2019 - 08.2022
- 3/2020 - 7/5/22 Business transformation to remote work collaborating with EIT on the PPP loan process for bank clients; reviewing initial application data & documents required for pre-screening approval and submitting applications to the EIT Team for loan processing; completed applications at an "exceeded" audit rate. In addition, supported SOACC (Security Operations Command Center) as Security Operations Specialist; monitoring and escalating false alarms for the East Region; which included learning new systems MasterMind & VideoLink and processes, managed East Region false alarm report, monitored alarm frequencies, investigated and resolved the alarm cause and escalated to the appropriate team for resolution. Also, supported LES (Life Event Services) Case Managers with intake calls from employees, vendors and contractors related to COVID, vaccine and return to work inquiries.
- Acted as liaison for consumer banking clients; accurately processed transactions, provided efficient customer service and educated clients on products and services to improve their financial goals.
- Strategically communicated with clients about their financial goals, confidently presented offers and collaborated with team members and partners to refer related recommendations.
- Initiated conversations with clients about their life stage and sparked interest to extend their relationship of products and services.
- Learned and adapted to new information daily while adhering to laws and regulations in order to do right for clients and bank.
- Managed individual cash, details of transactions and proof work, balancing accuracy, referral goals and completion of training and assessments.
- Assisted with opening and/or closing procedures and processing of merchant night drop deposits as needed.
Front Desk CSR
Mike Rose’s Auto Body
01.2015 - 03.2019
- Provided front office administrative support, greeted clients, managed phones, identified opportunities.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Scheduled estimates and repair appointments, assisted with scheduling.
- Coordinated rental vehicles and provided ad-hoc assistance to office staff.
- Collected payments, managed credit card & EFT logs; ran batch reports.
- 2019 Ranked CSR with “Most Direct Mentions” in customer Yelp Reviews.
Office Administrative Professional
Dow Chemical
11.2013 - 12.2014
- Assisted Dow Agrosciences (DAS) Resource Leader and department with administrative project support, document file management and payables.
- Managed over 10 project calendars: created and distributed project, agendas and assisted with monthly tasks for department engineers.
- Oversaw time entry, month-end activities, compliance reports and compliance data for department of over 50 employees.
- Coordinated ‘special projects’, ad-hoc events, luncheons, department social events and initiated team building workshops.
- Maintained department housekeeping, announcements and postings.
- Facilitated ‘new hire’ onboarding process by working multiple departments to assure that all new hires on-boarded smoothly.
- Completed department supply orders, domestic/international shipping requests, print center requests and scheduled ergonomic evaluations.
HR/Recruiting Assistant
Redfin
08.2013 - 11.2013
- Managed both electronic and hard copy of resumes by ensuring accuracy, entering, updating and filing data into Applicant Tracking System, Jobvite.
- Coordinated swag and on-site application kits for conferences, career fairs and other recruiting events.
- Created spreadsheets to organize candidate data to provide seamless administrative support to recruiters during onboarding process.
- Assisted hiring manager and recruiters with scheduling, updated candidates with application statuses and sent hiring forms electronically using DocuSign.
Administrative Assistant
First American Title
04.2012 - 08.2013
- Managed front desk, greeted clients, distributed office correspondence, mail and managed phones.
- Assisted office staff with ad-hoc tasks pertaining to final loan signings.
- Maintained office upkeep, ordered supplies, managed shipping accounts (FedEx, UPS, OnTrac) and resolved any facility issues.
- 9 Awards for exceptional customer service voted by clients.
Document File Manager
Iron Mountain
10.2011 - 03.2012
- Performed preliminary screening, quality control and re-assembly of confidential files.
- Led staff on over 2 special projects for reassembly and auditing process outlined for new clients.
- Provided quality customer service and feedback to leaders for process development.
Sr. Administrative Assistant
Sony PlayStation
05.2007 - 12.2009
- Managed daily schedule and calendar for Director, arranged travel, facilitated correspondence, oversaw accounts payable and licensing submissions.
- Scheduled and coordinated meetings and events, arranged conference room.
- Oversaw entry of department time and expense reports for Director & staff of over 50 people.
- Planned weekly administrative assistant luncheons, annual trade shows and recurring department events.
- Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
Education
Certificate - Cyber Security
Colorado Technology Association
Denver, CO07.2024
Certificate - Financial Markets
Yale University
New Haven, CT04.2020
Certificate - Business English: Planning & Negotiating
University of Washington
Seattle, WA04.2020
Certificate - Introduction To Negotiation
Yale University
New Haven, CT04.2020
AS - Business Administration
City College of San Francisco
San Francisco, CA2011
Skills
- Motivated and Self Directed
- Curious / Critical Thinking and Eagerness to learn
- Excellent Attention to Detail / Document Management
- Administrative and Office Support
- Familiarity with Investigative, Monitoring and Analysis Tools
- Organized, Ability to Manage Projects
- Complex Problem-Solving
- Information and Security Operations
Timeline
Officer; Security Operations Specialist II
Bank of America
07.2024 - Current
Officer; Security Operations Specialist I
Bank Of America
08.2022 - 06.2024
FC Client Services Representative
Bank Of America
06.2019 - 08.2022
Front Desk CSR
Mike Rose’s Auto Body
01.2015 - 03.2019
Office Administrative Professional
Dow Chemical
11.2013 - 12.2014
HR/Recruiting Assistant
Redfin
08.2013 - 11.2013
Administrative Assistant
First American Title
04.2012 - 08.2013
Document File Manager
Iron Mountain
10.2011 - 03.2012
Sr. Administrative Assistant
Sony PlayStation
05.2007 - 12.2009
Certificate - Cyber Security
Colorado Technology Association
Certificate - Financial Markets
Yale University
Certificate - Business English: Planning & Negotiating
University of Washington
Certificate - Introduction To Negotiation
Yale University
AS - Business Administration
City College of San Francisco