Nélida Rivera- Salinas
Martin,USA
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
25
25
years of professional experience
Work History
Supply / Wharehouse Clerk 2
Whitworth Women's Facility
02.2025 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Gas Station Attendant
BP Gas Station
12.2018 - 09.2023
- Greeting customers and providing excellent customer service. Pumps gas and checks air levels in senior's vehicles. Maintains overall cleanliness of the business. Stocks shelves and coolers. Performs cashiering duties. Certified in the TDEC (Tennessee Tank Helper Underground Storage).
Federal Student Worker
North Georgia Technical College
02.2019 - 12.2020
- Aiding dining hall staff personnel. Duties include but are not limited to washing and cleaning dishes, cleaning tables, and other duties as assigned.
3rd Shift Maintenance
Etcon Staffing Solutions
02.2018 - 11.2018
- Assignment with Osborne Wood Products, located at 4618 Highway 123, Toccoa, GA 30577. Responsible for cleaning restrooms and breakroom. Taking out trash. Extensive cleaning to woodworking machinery.
Production Assistant
Trachte Southeast LLC
01.2016 - 04.2017
- Maintain positive work relations with customers, vendors, co-workers, and management. Maintain communications with new building plans, inventory list, and updating records when needed. Maintain schedule so that departments remain functional. Providing updated reports on schedule building work. Assure your work practices are within the guidelines of OSHA standards. Work with team members, researched, and resolved customer service issues. Mastery of customer service management systems and databases. Microsoft Office Suite. Service Solutions. Assigned to implement, execute, and maintain 55 workstation structure.
Financial Services
Lending Solutions Inc.
04.2015 - 10.2015
- Responsible for answering phone calls, providing customer service to clients, answering questions, and providing information related to customer accounts. Cross selling products that would enhance customer’s investments. Assisting and educating customers to use self-service tools; e-banking. Energetic Work Attitude. Data Entry. Service Solutions. Inbound Calls. High Call Volume.
Sr. Financial Advisor Specialist
JP Morgan Chase
09.2009 - 10.2015
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Responsible for phone based customer interactions and TTY (teletypwriter) machine in fast paced environment. Work on multiple browser and computer systems. Provide individualized customer service while taking ownership and resolving inquiries to satisfy the customer needs. Managed escalated inquiries on accounts for Corporate Prepaid Programs. Took on additional responsibilities which included: Fraud call center processes and Correspondence email inquiries. Continuous training via classroom computer based and Webconnect app, consistently achieve departmental goals. Bilingual proficiency, with exceptional telephone personality, attentive listening skills in order to build rapport with every caller. Volunteer to participate in company sponsored events. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service
Express Personnel
09.2007 - 05.2008
- Responsible for answering phone calls, providing customer service to clients, answering questions, and providing information related to customer accounts. Referring customers for their medical, dental and vision provider locations. Educating customers of their coverage such as co-pay, coinsurance, and out of pocket expense.
Inventory Clerk
Medix Staffing Solutions
11.2006 - 03.2007
- Responsible for taking inventory using technology devices and maintaining accurate records. Providing reports of inventory of every assigned location. Receiving and documenting shipments from other nearby hospitals. Volunteering for suicide watch when needed on the premises of the hospital.
Sr. Customer Service
Verizon Wireless
10.2000 - 02.2003
- Responsible for receiving 100 phone calls daily. Provided customized customer service and problem solutions to unsatisfied customers. Processed credit and background checks on new potential clients. Processed replacement phones, rebates, and insurances on accounts. Technical trouble shooting on cell phone within service areas.
Education
Business Administrative Technology AAS -
North Georgia Technical College
Clarkesville, GA12.2022
Network Specialist AAS - undefined
North Georgia Technical College
Clarkesville, GA05.2020
Network Communications - undefined
DeVry University
Addison, IL09.2005
High school diploma - undefined
Glenbard North High School
06.1997
Skills
- Efficient data entry
- Results-driven
- Information security
- Analytical problem-solving skills
- Proficient in active listening
- Effective team contributor
- Technical troubleshooting
- Skilled in building partnerships
- Accurate typing skills
- Adept at using Microsoft Office software
- Verbal and writing communication
Languages
Spanish Native
English Native
Timeline
Supply / Wharehouse Clerk 2
Whitworth Women's Facility
02.2025 - Current
Federal Student Worker
North Georgia Technical College
02.2019 - 12.2020
Gas Station Attendant
BP Gas Station
12.2018 - 09.2023
3rd Shift Maintenance
Etcon Staffing Solutions
02.2018 - 11.2018
Production Assistant
Trachte Southeast LLC
01.2016 - 04.2017
Financial Services
Lending Solutions Inc.
04.2015 - 10.2015
Sr. Financial Advisor Specialist
JP Morgan Chase
09.2009 - 10.2015
Customer Service
Express Personnel
09.2007 - 05.2008
Inventory Clerk
Medix Staffing Solutions
11.2006 - 03.2007
Sr. Customer Service
Verizon Wireless
10.2000 - 02.2003
Network Specialist AAS - undefined
North Georgia Technical College
Network Communications - undefined
DeVry University
High school diploma - undefined
Glenbard North High School
Business Administrative Technology AAS -
North Georgia Technical College
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