Norman Marquez

Consumer Loan Underwriter II Sept 2015 to present

• In a centralized underwriting contact center, directly interact by telephone, email, and proprietary digital application with branch personnel, bank officers and executives, customers and auto dealers.

• Products supported include unsecured and secured loans using multiple collateral types, lot and land loans, and home equity loan and line of credit products.

• Provide consumer loan underwriting with lending authority up to $150,000.00

• Possess an expert knowledge of consumer lending regulations and a solid working knowledge of real estate regulatory requirements.

• Experience with fraud detection and prevention software, troubled debt restructuring, offering alternative solutions and counteroffers, and sale of GAP and credit protection insurance.
• Participated in Broadway Banks Mentor Program for new and existing employees
• Provided assistance to Learning and Development team to update their training modules for Consumer loan products
• Provided assistance to IT for implementation of at least two system changes by trouble shooting and testing of all products.

Financial Services Representative Sept 2011-2015

• Assist new and existing clients with current and future financial needs by profiling to offer banking products that fit their needs.

• Utilized partners for investment and/or retirement planning.

• Worked carefully with personal
  and business clients with loan products ranging from consumer, home equity loans to lines of credit, commercial real estate and investment loans.

• Networked to increase client base and encourage existing clients to expand financial portfolios.

• Assisted customers with questions and explained available services such as deposit accounts, bonds, and securities.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Expanded client base by promoting new financial products and services.
• Followed up with customers to gather feedback and provide additional assistance.
• Assisted business clients with all aspects of Commercial banking and lending products