N Marie Thompson

• Conducted one-on-one counseling sessions tailored to client needs.
• Developed individualized treatment plans addressing unique client requirements.
• Maintained accurate, confidential client records and documentation.
• Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy and Dialectical Behavior Therapy.
• Provided crisis intervention services for clients experiencing acute mental health issues.
• Engaged clients in goal-setting and action planning to promote personal growth.
• Established collaborative relationships with parents and guardians to enhance care strategies.
• Assisted clients in setting and achieving personal goals through guidance.
• Educated clients on coping mechanisms and stress management techniques.

• Provided support during individual counseling sessions for clients in need.
• Documented client progress and maintained accurate records for review.
• Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
• Maintained accurate and up-to-date records of client progress and treatment plans.
• Collaborated with team members to create treatment plans tailored to clients' needs.
• Conducted intake assessments to understand client backgrounds and concerns.
• Participated in regular team meetings to discuss case management issues and plan services for clients.

• Supervised staff and resident care in 24/7 emergency shelter operations.
• Monitored three full-time advocates and twelve relief advocates on case management for 35-45 residents.
• Managed resident intake processes and maintained a 24-hour crisis line.
• Identified long-term goals with residents and facilitated support to achieve them.
• Coordinated mental health evaluations, services, and addiction treatment for residents.
• Oversaw Home Again Program, providing assistance for victims of crime, including rent and utility support.
• Administered Temporary Food Assistance Program (TEFAP) for shelter residents.
• Managed $500k budget, twelve grants, grant writing, monitoring, reporting, and staff training.

Mediated divorce cases, securing mutually acceptable agreements on property and custody arrangements.

Facilitated custody renegotiations and drafted Memorandum of Agreement for court submission.

Established policies to enhance workflow efficiency across operations.

Maintained current knowledge of laws, regulations, and best practices within the industry.

Oversaw development and maintenance of company website and e-commerce platforms.

• Nurtured daughter and engaged in fundraising efforts for Starfish non-profit, assisting children impacted by South African AIDS crisis.

• Facilitated mediation services for IEC during South Africa's first democratic election amid political turmoil.
• Managed Vredendal Mediation Services Office, coordinating schedules and deployment of mediators.
• Developed tailored conflict resolution strategies addressing specific disputes and involved parties.
• Mediated discussions to clarify issues and enhance understanding among stakeholders.
• Identified underlying issues contributing to disputes and addressed grievances effectively.
• Coordinated mediation session scheduling for diverse individuals and groups.
• Encouraged constructive dialogue between conflicting sides throughout negotiations.
• Reviewed relevant case law, advising on applicable legal frameworks.

Established and managed kindergarten for children of domestic workers, securing funding through grant applications.

Oversaw program development by training staff and acquiring teaching supplies.

Developed small business organization for street vendors to enhance economic opportunities.

Conducted monitoring and evaluation to assess program impact and effectiveness.