Nnamdi Okeke
Mesquite
Summary
Results-driven Risk Management and Claims Specialist with 10 years of experience in workers’ compensation, litigation management, and regulatory compliance across multi-state jurisdictions. Adapt at leading early return-to-work programs, negotiating with vendors, and ensuring timely delivery of medical and financial benefits. Recognized for strong communication, empathy, and analytical skills that foster collaboration and deliver partner-positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Specialist
ACME Technology
01.2022 - Current
- - Administered a portfolio of multi-state workers’ compensation claims, ensuring compliance with jurisdictional regulations.
- - Led early return-to-work dialogues, successfully placing injured employees in modified duty assignments.
- - Directed third-party administrators to deliver prompt medical treatment, wage loss payments, and financial benefits.
- - Conducted comprehensive claim investigations and managed litigation strategies to minimize risk exposure.
- - Utilized risk mitigation tools (Sub Rosa, MSA) to reduce costs and protect organizational interests.
- - Collaborated with HR, legal, and external vendors to streamline claims processes and improve partner satisfaction.
- Key Achievements:
- - Reduced average claim resolution time by 20% through proactive case management.
- - Implemented a return-to-work program that saved $250K annually in wage loss payments.
Risk Management Analyst
DaVita
06.2016 - 12.2022
- - Supported risk management operations by analyzing claims data and identifying trends for mitigation.
- - Assisted in litigation management, ensuring effective communication between legal teams and vendors.
- - Provided subject matter expertise on leave of absence, workers’ compensation, and compliance issues.
- - Delivered clear, concise reports to senior leadership on claims performance and risk exposure.
- Key Achievements:
- - Developed a claims tracking system that improved reporting accuracy by 30%.
- - Recognized for excellence in partner advocacy and communication.
Education
Bachelor of Science - Business Administration
University of Texas at Arlington
Arlington, TXMaster of Science - Artificial Intelligence
University of San Diego
San Diego, CA05-2025
Skills
- - Workers’ Compensation Administration
- - Risk Analysis & Mitigation
- - Litigation & Regulatory Compliance
- - Vendor & Stakeholder Management
- - Return-to-Work Programs
- - Claims Investigation & Resolution
- - Microsoft Office Suite, SAP, Excel
- Policy interpretation
- Critical thinking
- Time management
- Customer service
- Data entry software
- Computer proficiency
Accomplishments
- Leadership/Teamwork: Supervised a team of 5 analysts, improving workflow efficiency by 20% through new reporting processes.
- Problem-Solving: Resolved 50+ customer claims per week with 95% accuracy, reducing backlog by 30%.
- Technical Skills: Implemented Excel-based inventory tracking system, cutting errors by 40% and saving 10 hours weekly.
- Innovation: Introduced new software for claims processing, reducing turnaround time from 5 days to 2 days.
- Collaboration: Partnered with cross-functional teams to launch a project that increased client satisfaction scores by 15%.
Affiliations
- - Member, Risk Management Society (RIMS)
- - Member, National Association of Insurance Professionals
Certification
- - Certified Workers’ Compensation Professional (CWCP)
- - Risk Management Certification (RIMS)
Languages
English
Full Professional
Interests
- Volunteering or advocacy work
- Wellness practices (yoga, mindfulness, fitness)
- Creative hobbies (art, photography, cooking)
- Travel or cultural exploration (aligns with diversity and curiosity)
Timeline
Claims Specialist
ACME Technology
01.2022 - Current
Risk Management Analyst
DaVita
06.2016 - 12.2022
Bachelor of Science - Business Administration
University of Texas at Arlington
Master of Science - Artificial Intelligence
University of San Diego
Section name
- - Proficiency in Microsoft Office, SAP, Excel
- - Proven ability to manage multi-state claims portfolios
- - Experience with litigation management and regulatory compliance
- - Track record of partner advocacy and empathy-driven claims resolution