Nneka Downie
Bladensburg,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Assisant Branch Manager
Sandy Spring Bank/ Atlantic Union Bank
Silver Spring, MD
12.2024 - Current
- Promote the branch's overall growth through the development and retention of customer relationships.
- Provide an excellent customer experience through needs-based conversations.
- Coach and train the branch team through observations and coaching sessions.
- Implement business strategies to meet and exceed branch goals.
- Build collaborative relationships with all lines of business partners.
- Analyze and complete reports in a timely manner.
- Manage operational functions, cash expectations, including approving transactions, branch security, internal controls, and audit readiness.
- Manage teammate performance levels.
Teller Supervisor II
Sandy Spring Bank
05.2009 - 12.2024
- Oversee all functions of the teller line
- Delegate duties
- Ensure the team is complying with all policies, procedures and regulations
- Responsible for audit readiness, which include meeting weekly, daily and monthly task
- Supervise and coach tellers to develop product knowledge and skills
- Completion of monthly teller scorecards
- Conduct meetings with tellers to discuss ways to maximize on referral opportunities
- Continue to provide excellent service to clients
- Respond to customer complaints and concerns in a timely manner
- Responsible for cash drawer maintenance, balancing and all teller duties
- Accountable for main vault including cash supply, shipment, teller cash transfers
- Organize teller schedules for adequate coverage
- Assist with training new tellers seeking employment to the bank
- Also perform duties of a personal banker as needed
Customer Resolution Specialist
Chevy Chase Bank
02.2008 - 05.2009
- Responsible for handling rejected signature cards and creating cases to obtain resolution
- Input information in a Microsoft Database
- Daily contact with customers and branch representatives
- Outlook email used consistently to send communications
- Processed customer check orders
- Provide excellent customer service to clients and professional rapport with co-worker and internal partners
Education
Associate of Applied Science - Business Administration
Kaplan University
01.2015
Skills
- Proven leadership
- Extensive problem-solving and decision-making skills
- Client/customer relations
- Microsoft Office
- Excellent oral and written communication
- Ability to work in a team structure
Timeline
Assisant Branch Manager
Sandy Spring Bank/ Atlantic Union Bank
12.2024 - Current
Teller Supervisor II
Sandy Spring Bank
05.2009 - 12.2024
Customer Resolution Specialist
Chevy Chase Bank
02.2008 - 05.2009
Associate of Applied Science - Business Administration
Kaplan University
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