Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Hi, I’m

Liza D. Dillard

Windsor Mill,MD
Liza D. Dillard

Summary

Reliable leader demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. History of thriving in team-oriented environments.

Overview

23
years of professional experience

Work History

Macy's Inc.
Baltimore, MD, MD

Manager, Customer Experience and Sales
08.2022 - Current

Job overview

  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created weekly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance and vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Collaborated with other departments to ensure timely completion of projects.
  • Organized special events such as conferences or training sessions for employees.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

United States Air Force, USAF
Fort Meade, MD

Major, Multiple Assignments
10.2001 - 03.2022

Job overview

  • Managed multiple projects over several subject matters, including Operations, Inspections/Audits, and Education, in regard to National Security.
  • Selected and led cross-functional teams, creating a collaborative environment to ensure successful goal accomplishment and issue resolution.
  • Delivered integrated operations, architecture, mitigations, and security solutions to enhance team/unit performance outcomes.
  • Prioritized and organized tasks to ensure efficient and effective products and services.
  • Provided stakeholder support by identifying needed requirements to accomplish project goals.
  • Facilitated cross-organizational project status updates via face-to-face interactions and over multiple mediums.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Air Command and Staff College

Masters of Military Operational Arts and Sciences
04.2012

University Overview

GPA: 3.64

American Intercontinental University

Masters of Education from Instructional Technology
02.2005

University Overview

GPA: 4.0

North Carolina Central University

Bachelors from English w/ Teacher Certification 9-12
05.2000

University Overview

GPA: 3.2 (Cum Laude)

Skills

  • Strategic Planning
  • Operations Management
  • Workforce Management
  • Performance Management
  • Policy Implementation
  • Staff Development
  • Proficient in internet OS
  • Customer service
  • Proven leadership
  • Problem-solving/Critical thinking
  • Information processing
  • Synthesis of information
  • Time management
  • Multitasking
  • Cross-functional team management
  • Sales management
  • Verbal and written communication
  • Project Management
  • Team Leadership
  • Schedule Preparation

Timeline

Manager, Customer Experience and Sales

Macy's Inc.
08.2022 - Current

Major, Multiple Assignments

United States Air Force, USAF
10.2001 - 03.2022

Air Command and Staff College

Masters of Military Operational Arts and Sciences

American Intercontinental University

Masters of Education from Instructional Technology

North Carolina Central University

Bachelors from English w/ Teacher Certification 9-12
Availability
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