Jesse Dempsey
Retail Manager
Brooklyn,NY
Summary
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Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Manager, Sales and Customer Experience
Macys Department Store
Brooklyn, NY
10.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Leader
Ikea
10.2021 - 10.2023
- Managed daily operations of the department including scheduling shifts, assigning tasks.
- Coached, mentored, and trained new customer service staff members on best practices.
- Identified opportunities for process improvement initiatives that increased efficiency levels.
Front Desk Agent
Hotel le blue
05.2018 - 06.2019
- Makes and executes necessary decisions to keep property moving forward toward achievement of goals.
- Reviews reports and financial statements to determine hotel operations performance against budget.
Skills
Team leadership
Operations management
Strategic planning
Timeline
Manager, Sales and Customer Experience
Macys Department Store
10.2023 - Current
Customer Service Leader
Ikea
10.2021 - 10.2023
Front Desk Agent
Hotel le blue
05.2018 - 06.2019