G'Naya Moore
Summary
Experienced work professional with exceptional communication and problem-solving skills. Proficient in managing inquiries, resolving issues, and ensuring high levels of customer satisfaction. Recognized for strong teamwork abilities, adaptability, and consistently achieving results in dynamic environments. Skilled in conflict resolution, empathy, and efficient time management.
Overview
8
8
years of professional experience
Work History
Package Handler
Federal Express
09.2024 - Current
- Multitask effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Contribute to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Store and secure packages in designated areas to prevent damage and theft.
- Ensure timely package delivery to loading docks, contributing to improving customer satisfaction.
Customer Service Representative
Navient BPO
03.2022 - 02.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Addressed customer account discrepancies and concerns.
Wellness Monitor
Burnett Specialist
09.2020 - 06.2021
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Monitored number of cases received and returned by employees on weekly, monthly, and quarterly basis.
- Strengthened security measures, conducting regular checks and updating protocols as necessary.
Team Leader
Sonic Drive-In
04.2017 - 01.2020
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
- Resolved customer complaints involving food or beverage quality and service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Certificate - Sterile Processing
Herzing University
09-2023
Certificate - Medical Assistant
College of Healthcare Professions
12.2019
High School Diploma -
Ross Shaw Sterling Aviation High School
06.2018
Skills
- Multitasking
- Reliability
- Critical thinking
- Customer satisfaction
- Empathy display
- Attention to detail
- Complex Problem-solving
- Leadership
- Active listening
- Task prioritization
Timeline
Package Handler
Federal Express
09.2024 - Current
Customer Service Representative
Navient BPO
03.2022 - 02.2024
Wellness Monitor
Burnett Specialist
09.2020 - 06.2021
Team Leader
Sonic Drive-In
04.2017 - 01.2020
Certificate - Sterile Processing
Herzing University
Certificate - Medical Assistant
College of Healthcare Professions
High School Diploma -
Ross Shaw Sterling Aviation High School
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