Gabrielle Skye Lively
Lakeland,Florida
Overview
6
6
years of professional experience
Work History
Barista
Black & Brew
07.2023 - Current
- Expertly craft and serve 100+ meticulously prepared beverages daily, consistently meeting demands of hundreds of customers.
- Maintained an organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Developed and produced a comprehensive training video outlining the precise procedures for beverage preparation at Black and Brew, enhancing staff proficiency and ensuring consistency in drink quality.
Training and Events Manager
Fuzzy's Taco Shop
12.2018 - 06.2023
- Lead a team of approximately 40 employees at a time through front and back of house training curriculum to open 3 new restaurants
- Managed logistics of events planning, event booking, and event promotions
- Trained salary managers for job-specific functions and assessed employees' understanding of associated processes and procedures
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Coordinated food and beverage services for events of over 18,000 attendees
- Supervised employees and oversaw quality compliance with company standards for food and services
- Facilitated five 5 hour "Train the Trainer" classes with up to 20 participants to prepare employees to train new hires
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Evaluated employee performance and coached and trained to improve weak areas
- Delegated high volumes of work to empower team, build trust, and assist with professional development
- Oversaw daily operations of service team, delegated tasks, and trained new staff
Server
Mellow Mushroom
03.2018 - 12.2018
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers by 10%
Education
Bachelor of Science - Marketing
Florida Southern College
Lakeland, FL06.2025
Associate of Arts - Liberal Arts And General Studies
Polk State College
Winter Haven, FL06.2018
Skills
- Adaptability
- Guest Satisfaction
- Time Management Skills
- Creativity
- Strong Work Ethic
- Menu Planning
- Customer Feedback
Timeline
Barista
Black & Brew
07.2023 - Current
Training and Events Manager
Fuzzy's Taco Shop
12.2018 - 06.2023
Server
Mellow Mushroom
03.2018 - 12.2018
Bachelor of Science - Marketing
Florida Southern College
Associate of Arts - Liberal Arts And General Studies
Polk State College
Similar Profiles
Preshawn LongPreshawn Long
Barista at Black Brew Bros CoffeeBarista at Black Brew Bros Coffee
Leo Mangram IIILeo Mangram III
Brand Strategist at Black Velvet BrewBrand Strategist at Black Velvet Brew
Travis ChandlerTravis Chandler
Shift Manager at 7 Brew Coffee, BREW CREW, LLCShift Manager at 7 Brew Coffee, BREW CREW, LLC