ALESSANDRA SHARP
Las Vegas,NV
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Nothing Bundt Cakes
Las Vegas, NV
05.2022 - Current
- Executed store opening and closing procedures while ensuring accurate till balancing.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Coordinated the preparation and timely fulfillment of guest orders to ensure a seamless dining experience.
- Oversaw daily production workflows to ensure adherence to quality standards and enhance operational efficiency.
- Trained and mentored team members on best practices for cake preparation and customer service.
- Streamlined workflow processes, enhancing overall operational efficiency within the team.
- Supervised cash handling operations, maintaining precise records and adherence to established protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Advised upper management during pivotal decision-making processes by sharing critical insights gained from direct operational experiences.
- Cultivated strong relationships with customers and staff through effective communication skills.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Nevada State High School
NV05.2023
No Degree - Pharmaceutical Sciences
College of Southern Nevada
Las Vegas, NVSkills
- Solution Oriented
- Communication Skills
- Resilience
- Leadership
- Multitasking ability
- Problem-solving skills
- Integrity
Certification
- SNHD Food Handlers Card
- American Red Cross Lifeguard Certification
- American Safety & Health Institute Pediatric CPR, AED and First Aid Certification
Timeline
Shift Lead
Nothing Bundt Cakes
05.2022 - Current
High School Diploma -
Nevada State High School
No Degree - Pharmaceutical Sciences
College of Southern Nevada