Robert Holdaway

Customer Service — Crew Management

• Directed morning openings by reconciling tills and safes, completing bank deposits, conducting inventory, and assigning crew roles to ensure precise cash control.
• Managed shift operations by delegating tasks and coaching team members, fostering a productive and efficient work environment.
• Delivered comprehensive, hands‑on training for new hires, reinforcing quality standards and alignment with core company values.
• Ensured product and food quality through temperature monitoring, standard enforcement, and production issue resolution.
• Managed customer interactions by de-escalating conflicts and delivering prompt solutions to maintain high levels of satisfaction.
• Oversaw operational excellence, guiding team efforts that resulted in Store of the Year 2025 award through strong leadership and commitment to customer satisfaction.

Customer Service — Personable Crew Member

• Managed twice-daily cooking and cold preparation to maintain optimal kitchen flow and improve customer service efficiency.
• Processed customer orders promptly while maintaining a friendly demeanor to foster a positive and attentive service experience.
• Implemented systematic cleaning protocols to ensure safety and create an inviting atmosphere for guests.
• Delivered exceptional service and resolved customer issues effectively.
• Monitored adherence to company standards and New York State health code guidelines to maintain operational integrity.
• Executed efficient use of kitchen equipment to ensure compliance with food safety and quality protocols.