Summary
Overview
Work History
Education
Skills
Timeline
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Noa Nidam

Cherry Hill,NJ

Summary

Strategic-thinking with several years of experience in planning, forecasting and risk management. Outstanding collaborator, comfortable working with others in executing projects to achieve company objectives.

Personable and dedicated customer service representative with extensive experience in industry.

Proven excellence in the end-to-end implementation of application, systems, and tools, including project scope analysis, systems configuration, ongoing maintenance and expert troubleshooting.

Overview

28
28
years of professional experience

Work History

Project Manager Specialist

AMDOCS
Middletown, NJ
09.2019 - 08.2024
  • Lead Project across AT&T teams to plan and implement a synced process change to start using correctly new development tool (ATT JIRA)
  • Provide governance, standards, trainings, reporting, and process update around project delivery.
  • Actively sought out feedback from users in order to identify areas needing improvement or adjustment.
  • AI Expert for Video edits and Demos.
  • Create Training Videos through AI for all JIRA Processes.
  • Lead process change, implementation change, or customization to solve users' issues.
  • Collaborate with the JIRA team on improvements and issue resolution.
  • Support teams to adapt JIRA tool as part of day-to-day work by settings customization, dashboard etc
  • Lead Implementation of new processes to all teams for better efficiency.

User Adoption Manager / Business Analyst

AMDOCS, INC TIS.
Mount Laurel, NJ
04.2016 - 09.2019
  • Manage User Adaption team of Comcast project which is the first line of Support for End users running service provisioning orders
  • Lead customer facing Communication with managers for issues with the new deliverables and assisting with WAs & suitable solutions
  • Manage Risks Assessment for users of new features deliverables
  • Interact and coordinate with Amdocs and Comcast teams (design, development, and testing) to implement new processes and show users early demos for future functional enhancements
  • Lead Training of new features being introduced during software upgrades of major and minor release for end-to-end service provisioning team of the customer
  • Lead demos to new users and for E2E features
  • Lead design process and gather Requirement from users, analyzes it and assist with business solution
  • Define business and technical requirements based on user’s problems / concerns
  • Assist and plan fixes for Usability items within the system that affected user’s day to day work
  • Plan and implement new processes coordinating with Comcast teams.

Technical Release Manager

AMDOCS, INC TIS.
Bethpage, NY
07.2013 - 04.2016
  • Lead deployments when balancing the technical and business aspects
  • Manage Risks Assessment for deliverables
  • Define Processes for better quality measurements
  • Manage, plan and deliver software development releases through coordinating all teams (design, development, testing, UAT).

Testing Group Manager On Customer Site

AMDOCS INC TIS.
Bethpage, NY
07.2011 - 07.2013
  • Manage testing team on Development center (offshore) and on customer site across time zones
  • Manage E2E versions with responsibility of SI Testing till Production
  • Perform follow up and resolve issues with external Groups on Customer site
  • POC for DDP to ABP migration
  • Support Cablevision’s QA team to design End to End scenarios, write test cases and execution of TCs
  • Perform testing of EPC, CRM and AMSS systems, for Cablevision customers, including guidance and support UAT testing
  • Create Test data for all testing team via Customer External applications
  • Manage Production issues and performed RCA
  • Lead Version End – responsible of VE activities and results
  • Manage Task of automated sanity for CRM application
  • Perform Load Run of via Customer machine.

Testing Group Leader

AMDOCS IL
Raanana, Israel
04.2006 - 06.2011
  • Perform characterization, assimilation and testing of Billing, CRM and AMSS systems, for Cellular and Cable customers, including guidance the customer testing teams and support UAT testing on site
  • Perform follow up of customer requirements and defects tracing with Application team
  • Generate execution reports, and Defect Tracking report through Quality Center 9.2 application
  • Write testing End to End scenarios based on customer requirements and testing them on CRM and AMSS systems
  • The testing contains functional, GUI and Data base
  • Lead the testing team on Development center and on customer site
  • Collaborate with Cablevision’s QA team to design End to End scenarios, write test cases, execution and identified external application Issues.

Implementation Engineer

MALAM
Tel Aviv, Israel
08.2004 - 04.2006
  • Perform analysis, leading and assimilating of court information system
  • Lead Design by understanding customer needs, working procedure in every division, write instruction and assimilating documents, preparing presentation of the new information system and assimilation
  • Teach and support users for the upgrade system
  • Prepare training material such as Users Guide.

Project Accountable

Albar
Tel Aviv, Israel
05.1998 - 06.2000
  • Characterization customer needs, understanding working procedure, write instruction and assimilating documents
  • Assimilation the new systems for the Users
  • Prepare Users Guide and supporting the Users for the new system.

Mamram, Application Instructor

Israeli Ministry of Defense
Israel
04.1996 - 01.1998
  • Plan implementation of the software process in the organization
  • Perform soldiers individual teaching and Classes teaching of the new systems.

Education

B.Sc in Information Systems (Business analytics specialization) -

Ben Gurion University
Israel
06-2006

B.A in Computer Science -

Ben Gurion University
Israel
05-2003

Skills

  • Operational Efficiency & Process improvements
  • Workforce training & monitoring
  • Systems implementation
  • Work flow planning
  • Risk Management
  • Processes and procedures
  • Customer Relations specialist
  • Business process re-engineering
  • MS Office applications
  • Advanced Excel skills
  • CRM, OMS & SAP
  • Power BI, JIRA & Rally
  • Agile Methodology

Timeline

Project Manager Specialist

AMDOCS
09.2019 - 08.2024

User Adoption Manager / Business Analyst

AMDOCS, INC TIS.
04.2016 - 09.2019

Technical Release Manager

AMDOCS, INC TIS.
07.2013 - 04.2016

Testing Group Manager On Customer Site

AMDOCS INC TIS.
07.2011 - 07.2013

Testing Group Leader

AMDOCS IL
04.2006 - 06.2011

Implementation Engineer

MALAM
08.2004 - 04.2006

Project Accountable

Albar
05.1998 - 06.2000

Mamram, Application Instructor

Israeli Ministry of Defense
04.1996 - 01.1998

B.Sc in Information Systems (Business analytics specialization) -

Ben Gurion University

B.A in Computer Science -

Ben Gurion University

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Noa Nidam