Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
8
8
years of professional experience
Work History
Assistant Bar Manager
Batson River Brewing & Distilling
06.2021 - 11.2023
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Consulted with managers to organize special events and promotions.
Prepared classic, modern and unique cocktails for each customer.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Received cash, made change and issued receipts.
Bartender
Batson River Brewing & Distilling
06.2021 - 10.2023
Served high customer volumes during special events, nights, and weekends.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Prepared classic, modern and unique cocktails for each customer.
Input orders into system at point of sale and created guest checks.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Website Manager
Ararat Jewelers
05.2019 - 11.2023
Troubleshot issues with websites and fixed scripting and use issues.
Conceptualized, planned and executed original designs for wide range of website properties.
Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
Developed performance metrics to benchmark websites.
Proven ability to learn quickly and adapt to new situations.
FOH Manager
Lil's Coffee Shop
05.2019 - 06.2021
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Front Line Manager
The Clam Shack
06.2015 - 06.2018
Confirmed continual compliance with all applicable laws and regulations regarding store operations.
Monitored cash drawers in checkout stations to verify adequate cash supply.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Maintained accurate records of sales and financial transactions.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Finance
Pennsylvania State University
University Park, PA
05.2019
Skills
Customer Service
Budget Management
Quality Control
Problem Solving
Menu Development
Social Media Marketing
Timeline
Assistant Bar Manager
Batson River Brewing & Distilling
06.2021 - 11.2023
Bartender
Batson River Brewing & Distilling
06.2021 - 10.2023
Website Manager
Ararat Jewelers
05.2019 - 11.2023
FOH Manager
Lil's Coffee Shop
05.2019 - 06.2021
Front Line Manager
The Clam Shack
06.2015 - 06.2018
Bachelor of Science - Finance
Pennsylvania State University
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