Summary
Overview
Work History
Education
Skills
Timeline
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Noah Cole

Kingsport,TN

Summary

Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Information Technology Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.

Overview

3
3
years of professional experience

Work History

IT Technician

Spirit Halloween LLC
06.2021 - Current
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

Lead Cashier

Sodexo Dining
01.2021 - Current
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Help Desk Assistant

Eureka College
08.2020 - 05.2021
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Bachelor of Science - Information Technology

East Tennessee State University
Johnson City, TN
05.2025

Skills

  • Confidential Data Protection
  • Programmable Logic Control Systems
  • Computational Tools
  • Security Improvements
  • Identifying Risks

Timeline

IT Technician

Spirit Halloween LLC
06.2021 - Current

Lead Cashier

Sodexo Dining
01.2021 - Current

Help Desk Assistant

Eureka College
08.2020 - 05.2021

Bachelor of Science - Information Technology

East Tennessee State University

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