Noah Dawson
San Antonio
Summary
Passionate professional with extensive experience at USAA, excelling in management and leadership. Proven track record in enhancing team performance and achieving sales goals through targeted coaching. Skilled in operational efficiency and solution-focused thinking, driving member satisfaction and sales success. Recognized for implementing strategies that significantly improved service delivery standards.
Overview
8
8
years of professional experience
Work History
Bank Senior
USAA
06.2024 - Current
- Acted as manager during absences, demonstrating leadership and operational acumen over extended periods.
- Supported teams in achieving compliance, sales, and member satisfaction goals through targeted coaching.
- Collaborated with underperforming team members to develop improvement strategies, boosting individual and team performance.
- Monitored metrics actively and provided actionable feedback to align with organizational sales objectives.
Member Service Representative
USAA
01.2022 - 06.2024
- Addressed customer inquiries regarding deposits and member services with efficiency.
- Promoted products aligning with members' financial goals to enhance satisfaction.
- Collaborated with team to optimize operations and elevate service delivery standards.
Operations Lead
Academy Sports and Outdoors
01.2019 - 01.2022
- Ensured daily operations met productivity metrics through efficient workflow management.
- Developed training programs for new staff, enhancing customer satisfaction and driving strong sales.
Cashier Team Lead
Academy Sports and Outdoors
01.2018 - 01.2019
- Supervised cashier operations, ensuring exceptional customer service standards.
- Implemented process improvements to significantly reduce transaction times.
- Drove sales strategies to enhance credit card application submissions.
Apparel Associate
Academy Sports and Outdoors
01.2018 - 12.2018
- Assisted customers with product selections, enhancing their shopping experience.
- Maintained inventory accuracy and organized merchandise displays.
Education
Bachelor of Business Administration -
University of Texas At San Antonio (UTSA)
06-2028
Skills
- Management and leadership
- Service-oriented approach
- Time efficiency
- Teamwork and collaboration
- Solution-focused thinking
Timeline
Bank Senior
USAA
06.2024 - Current
Member Service Representative
USAA
01.2022 - 06.2024
Operations Lead
Academy Sports and Outdoors
01.2019 - 01.2022
Cashier Team Lead
Academy Sports and Outdoors
01.2018 - 01.2019
Apparel Associate
Academy Sports and Outdoors
01.2018 - 12.2018
Bachelor of Business Administration -
University of Texas At San Antonio (UTSA)